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About the Role

The Concierge will assist guests with a wide scope of services and act as a liaison between the guest and other departments within the hotel, ensuring a seamless and personalized guest experience.

Responsibilities

• Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements.
• Provide accurate directions and local recommendations.
• Respond to guest inquiries via desk, phone, text, or email.
• Ensure timely and professional handling of guest confirmations, packages, flowers, and mail.
• Maintain an accurate and high-quality database of guest profiles and preferences.
• Ensure all guest interactions are properly documented to support personalized service.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Follow up and follow through as an Ambassador of Aman New York in providing genuine care to guests and team members.
• Perform all assigned Concierge functions, preparing and executing an ideal Aman New York Journey to guests.
• Act as a liaison between departments.

Requirements

• At least two years of experience as a hotel concierge at a related luxury hotel.
• Membership in the New York City Association of Hotel Concierges.
• Membership in Les Clefs d’Or USA (preferred).
• Ability to read and write in English to facilitate communication.
• Knowledge of local attractions, restaurants, and transportation options.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving abilities and a proactive approach to guest service.
• Ability to stand for extended periods during daily operations.

Location

• Aman New York
• Manhattan

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• $38.95 per hour

Benefits

• Competitive benefits
• Exciting international career opportunities
• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

About the Company

• Aman Group has strategically evolved since its inception in 1988, transitioning from a collection of intimate resorts into a pioneering force across hospitality, residences, and experiences.
• The company includes Aman Essentials and Aman Interiors.
• Aman believes that the environments and experiences they create are brought to life through their people, emphasizing heartfelt attention to detail, welcoming smiles, and a passion for creating a sense of belonging.