About the Role
Sephora is seeking individuals to join their team and contribute to their mission of championing a world of inspiration and inclusion where everyone can celebrate their beauty. This role involves actively managing key retail operations and contributing to customer satisfaction and team productivity.
Responsibilities
- Manage customer satisfaction and feedback.
- Oversee staff productivity and engagement.
- Ensure stock availability and replenishment efficiency.
- Maintain compliance with operational routines.
- Monitor turnover against targets.
- Drive development of the category.
- Control retail key figures including MS, IPT, AVB, CR, and number of services.
- Conduct inventory on schedule.
- Manage sickness quote and employee turnover.
- Provide short services in all departments.
- Support beauty classes.
- Ensure product presentation aligns with visual merchandising specifications.
- Maintain assortment and merchandise.
- Ensure the sales floor is fully stocked and prepare products for sale.
- Clean furniture and products on the sales floor.
- Manage warehousing and stocking of goods.
- Support merchandising updates and conversions.
- Carry out inventories.
- Operate the cash register.
- Perform additional tasks related to daily business.
Requirements
- Comparable experience or interest in the beauty, cosmetics, retail, fashion, or gastronomy sector.
- First experience in retail and in advising and dealing with customers.
- Excellent communication skills with customers.
- Good knowledge of the beauty industry & trends.
- Fluent in English or native language of the country.
- Acts people oriented.
- Shows creativity and drives innovation.
- Strives for excellence.
- Entrepreneurial spirit & mindset.
Skills
- Communicative
- Reliable
- Organized
- Team spirit
- Open manner
- Motivating manner
- Friendly manner
- Excellent communication skills
About the Company
- Sephora, founded in 1969 in France, is part of the LVMH Group and has been disrupting the prestige beauty retail industry.
- Sephora's mission is to champion a world of inspiration and inclusion where everyone can celebrate their beauty.
- With 56,000 employees in 35 countries, Sephora connects customers and beauty brands within a passionate beauty community.
- Sephora offers a curated selection of nearly 500 brands, including its own Sephora Collection, featuring fragrances, makeup, hair care, skincare, and more.
Equal Opportunity
- At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
