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About the Role

This role is responsible for achieving individual sales objectives and developing customer relationships within a luxury retail environment. The position requires strong product knowledge, excellent customer service skills, and the ability to maintain store aesthetics and follow loss prevention protocols.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information and consistently add it to promote relationships and sales.
• Possess strong product knowledge of various collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after-sales service techniques.
• Maintain the aesthetic quality of the store.
• Open and close the boutique as required.
• Handle communication with the corporate office in the absence of management.
• Ensure loss prevention procedures are followed according to protocol.
• Handle transfers in the absence of management.

Requirements

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of customer service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Able to work open availability including nights, weekends, and holidays.
• Fluent in English and Spanish.
• Standing on the sales floor for 90% of the workday.
• Reaching to access product stored within cabinets or on shelves.
• Bending to access product stored within cabinets.
• Occasional need to use a ladder to reach product.
• Unpacking and/or lifting of large boxes that contain product.

Skills

• Sales
• Customer Service
• Interpersonal Skills
• Communication Skills
• Computer Skills
• Attention to Detail
• Pen Repair
• After-Sales Service

Location

• Onsite

Work Type

• Full-time

Experience Level

• Retail Sales Experience
• Luxury Product Sales Experience Preferred

Education Level

• High school graduate or equivalent
• College degree preferred

Salary/Compensations

• Salary will be determined based on relevant skills and experience.

Benefits

• Company sponsored health, dental, drug, and vision programs.
• Income protection solutions including life insurance, disability benefits.
• RRSP program with employer match.
• Paid time off.
• Maternity leave top-up program.
• Access to the employee assistance program.
• Volunteer days off.

About the Company

• Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship.
• With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
• At Richemont, We Craft the Future!
• In our Group, you can start anywhere and go everywhere.
• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• We encourage our people to be curious, drive their own career, and dream big.

Equal Opportunity

• Only candidates selected for further consideration will be contacted.