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About the Role

The Royal College of Dental Surgeons of Ontario (RCDSO) is seeking an Administrative Assistant, Intake to support the efficient intake of complaints and reports within the Professional Conduct and Regulatory Affairs (PCRA) department. This role is crucial for processing inquiries, preparing correspondence, and maintaining case files, ensuring the department operates effectively in its mission to regulate dentists and protect the public interest.

Responsibilities

Receive and process all inquiries, complaints and reports
Respond to and triage telephone, mail and email inquiries regarding the College’s complaint and report process and redirect when appropriate
Prepare customized and standard correspondence using Microsoft Word templates
Compile prior decisions involving members for all complaint and report files, in accordance with legislated deadlines
Create and update complaint and report files using the College’s case management software and keep the intake tracking system accurate and up to date
Provide administrative support to the team of complaints associates and the administrator of the resolution program including processing mail, preparing standard correspondence, acknowledging original dental/medical records, filing, printing, copying/scanning
Prepare Records of Investigation (ROI’s); maintain an effective “bring forward” system, transcribe notes and voicemail messages, while adhering to Track 1 administrative timelines
Close complaint and report files
Contribute to continuous improvement initiatives by attending and contributing to team meetings and projects
Other duties as assigned

Requirements

Completion of a two-to-three-year community college program
Two to three years of position-related experience
Ability to work closely and collaboratively in a dynamic team environment
Ability to work efficiently and effectively to complete tasks in a timely manner
Demonstrated dependability, reliability, and professionalism in the workplace
Demonstrated ability to sift through large amounts of information and ask key questions
Ability to maintain confidentiality

Skills

Proficiency in Microsoft Office and Adobe Acrobat
Excellent organizational skills and ability to prioritize assignments in a fast-paced environment
Excellent written and oral communication skills, and interpersonal skills
Strong attention to detail
Excellent critical thinking and problem-solving skills
Experience with case management and document management systems is an asset
Excellent French language proficiency is a significant asset

Location

Toronto
Ontario

Work Type

Contract
Onsite (occasionally)

Experience Level

Two to three years of position-related experience

Education Level

Two-to-three-year community college program

Salary/Compensations

$52,137 to $58,654.80

Benefits

Paid vacation, wellness and sick days (pro-rated for the duration of the contract)
Half-day Fridays between July 1st and September 1st
Half-day workday before statutory holidays
Onsite gym
Corporate discount to GoodLife Fitness
Wellness-related webinars
Opportunities to connect with colleagues through virtual and in-person social events

About the Company

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation.
As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first.
We are committed to transparency, accessibility, openness, and fairness in all our work.
Our inclusive, flexible and collaborative workplace helps us build better regulation that puts the public first.

Equal Opportunity

Accommodation is available upon request under the Ontario Human Rights Code.