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About the Role
This role is for you if you go above and beyond to ensure your Customers are happy! You’ll be comfortable solving challenges across Commercial, Operations and Account Management, as the face of Paddington Robotics working directly alongside Customers. No two days will be the same, but you can expect to deliver real-world impact, today, using cutting-edge robotics.
Responsibilities
- Ensuring the successful delivery and operations of our robots onto Customer sites.
- Identifying and following up on opportunity areas for account growth.
- Developing a proposal for Customer Success / Field Service teams, able to service increasing numbers of sites and Customers.
- Working closely with the C-team on deployment status, metrics, and any operational issues.
- Proactively identifying opportunities for improvement, and working closely with Product and Engineering teams to facilitate.
- Leading the relationships for key customer accounts (large FTSE 100 companies).
- Being the first point of contact for key accounts, ensuring a seamless integration of our robotics into day to day operations.
- Developing highly effective Customer training materials ahead of the next deployment.
- Thinking about deployment metrics - what these should be, and how we can effectively track and measure them.
- Coordinating an independent party to perform user research, and working closely with the Product team to prioritise upcoming features.
- Rapidly becoming familiar with our proposition, and being critical to driving iterative improvement of our systems, and finding new commercial opportunities across our key accounts.
- Being the Commercial/Strategy hire no.1 in our Customer Deployment and Success Team, and working closely with our C-team to shape the future of this side of our business.
Requirements
- Experience servicing Customers with white-glove service, ideally from consulting, sales, startups, venture capital or similar.
- Someone who loves solving problems outside of their comfort zone, or area of expertise.
- Comfortable with contracting, account strategy, creating slide decks, project management.
- Highly self-driven and proactive in the way that you work.
- A fast learner and loves working with others: sharing knowledge, learning/teaching others, and embracing feedback.
- A go-getter.
- Highly ambitious: comfortable taking a project from concept to completion.
- Self-directed and proactive: thrive in a dynamic, unpredictable, multi-disciplinary environment.
- Enthusiastic team players: ask questions, help others, and communicate effectively.
Skills
- Commercial
- Operations
- Account Management
- Customer Success
- Field Service
- Contracting
- Account Strategy
- Creating slide decks
- Project Management
- Problem Solving
- Communication
Location
- London, UK
Work Type
- Full-time
- On-site (4-5 days a week)
Experience Level
- Flexible seniority
Benefits
- Competitive compensation
- Friendliest of teams
- Insanely stimulating work environment
About the Company
- At P9R7, we’re building robots that can handle the messy, unpredictable and chaotic real world!
- Bridging the gap between research and real world deployments, starting in supermarket and retail stores.
- Believes that by deploying today, we reveal second-order effects and edge cases that can’t be seen in the lab or the sim.
- Mission: become the UK’s go-to applied AI robotics team.
- Build AI models and hardware that let robots work safely alongside humans - lifting, moving, and getting stuff done better and faster.
- Spend lots of time on Customer sites, to better understand and solve for the messy chaos of most environments.
- Think 10+ years ahead, reimagining manual labour and creating robots that become complementary assistants for labour intensive and physically demanding tasks.
- A small, dynamic team from Amazon, InstaDeep, Imperial, UCL, and Cambridge, united by one of the founders of Magic Pony (now part of Twitter/X).
Equal Opportunity
- Paddington Robotics is an equal opportunity employer and encourages individuals from all backgrounds to apply.