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About the Role
As a Key Account Manager – MSP at NinjaOne, you will foster long-term partnerships with our largest and most strategic Managed Service Provider (MSP) accounts. You will serve as the primary point of contact for key MSP clients, ensuring they maximize the value of NinjaOne’s solutions to drive efficiency, profitability, and service excellence. Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue opportunities. You will identify cross-sell and up-sell potential, drive product adoption, and help our partners expand their service offerings with NinjaOne’s suite of IT management solutions. This role requires a strong background in MSP account management, IT solutions selling, and customer success, with a proven track record of managing high-value, partner-driven accounts.
Responsibilities
- Manage a portfolio of high-value MSP partners, focusing on expanding NinjaOne’s footprint within their client base and helping them scale their managed services.
- Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization.
- Identify opportunities to enhance MSP offerings by promoting NinjaOne’s full product suite, including RMM, endpoint management, security tools, and automation features.
- Understand MSP business challenges and provide tailored solutions to improve operational efficiency, reduce costs, and enhance service delivery.
- Maintain ongoing engagement with MSP partners, ensuring they stay informed about product updates, new features, and industry trends that impact their business.
- Utilize Salesforce to track partner performance, pipeline opportunities, and revenue forecasting.
- Collaborate with internal teams to ensure seamless execution.
- Stay up to date on MSP industry trends, competitor offerings, and evolving IT needs, positioning NinjaOne as a critical component of a partner’s technology stack.
Requirements
- Experience managing MSP accounts, with a deep understanding of their business model, pricing structures, and service delivery challenges.
- Proven track record of successfully expanding revenue within MSP partnerships, identifying upsell/cross-sell opportunities, and helping partners scale their businesses.
- Ability to understand MSP needs and align IT solutions to drive their success.
- Exceptional communication skills to engage effectively with MSP owners, service managers, and technical teams, translating complex IT concepts into business value discussions.
- Proactively address challenges, mitigate risks, and guide partners through service transformation initiatives.
- Familiarity with MSP tools like RMM, PSA, and cybersecurity solutions is a strong plus.
- Proficiency in Salesforce & CRM Best Practices.
- This position is NOT eligible for Visa sponsorship.
Skills
- MSP account management
- IT solutions selling
- Customer success
- Salesforce
- RMM
- PSA
- Cybersecurity solutions
Location
- Hybrid in-office (Tampa, FL or Austin, TX)
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Education Level
- Bachelor’s Degree (Preferred)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Unlimited PTO
About the Company
- NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
- The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.
- By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
- We are committed to providing an inclusive and diverse work environment.