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About the Role

The Assistant General Manager is the senior business leader in the Cafe, supporting the General Manager in upholding brand standards and core values while meeting or exceeding Owners’ Objectives. This role is responsible for asset management of the entire facility and is expected to demonstrate an entrepreneurial approach to maximize the business’ full potential.

Responsibilities

• Demonstrate financial comprehension in achieving the Cafe’s key performance metrics.
• Collaborate with Sales to execute the Cafe Sales & Marketing plan and achieve year-over-year entrée count growth.
• Mentor and coach junior management staff on financial goals.
• Communicate a clear operating direction based on business understanding, strengths, weaknesses, and opportunities.
• Support all departments in consistent execution of systems and processes to deliver products and services to brand standards.
• Support the GM in building a highly functional team with a shared vision and values.
• Champion change and ensure successful implementation of local and company initiatives.
• Foster an environment of customer advocacy where team members prioritize the guest.
• Execute guest satisfaction standards that meet or exceed brand standards.
• Be responsive and hospitable to guest feedback from all sources.
• Support Cafe staffing objectives by attracting and retaining talented individuals and placing them in positions that leverage their skills.
• Define goals and expectations for management and hourly team members and hold them accountable.
• Support staff development and advancement along defined career paths.
• Serve as a Learning Coach, developing and executing learning and developmental programs to drive continuous improvement and retention.

Requirements

• Proven experience in the hospitality industry, including restaurant front-line operations.
• Successful completion of pre-employment process, including two satisfactory reference checks.

Skills

• Strong leadership and interpersonal skills.
• Consultative skills and ability to work cross-functionally.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Potential and aspiration to serve as a Hard Rock General Manager.

Location

• Cafe

Work Type

• Full-time

Experience Level

• Management

Education Level

• Bachelor’s Degree in HRM/Business or Culinary preferred.

Benefits

• Comprehensive benefits package to support health and well-being, future planning, and work-life balance.
• Benefits may vary with employment status.

About the Company

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
• The Seminole Tribe of Florida established Seminole Gaming in 1979.
• The Seminole Tribe of Florida acquired Hard Rock International in March 2007.
• Hard Rock International is one of the most globally recognized companies, with venues in over 74 countries.
• Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
• Our number-one job is to bring fun and excitement to our team members and our guests!

Equal Opportunity

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.