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About the Role

SP+ is an artificial intelligence company focused on creating checkout-free parking experiences using computer vision. We are the largest parking network in America and are reinventing parking to give people back their most valuable asset: time.

Responsibilities

• Helps customers with vehicle services, including flat tires, jumpstarts, minor repairs, and refueling.
• Provides assistance to stranded motorists.
• Facilitates the expedient flow of traffic through the roadway.
• Diverts traffic from toll roads to alternate routes during major incidents.
• Maintains knowledge of alternate routes and plans for implementing them.
• Provides motorists with directions to locations in the city and local landmarks.
• Removes stalled vehicles from toll lanes and ramps.
• Removes debris from the roadway and coordinates large debris removal with DOT personnel.
• Coordinates with DOT for alternate routes during emergency conditions.
• Coordinates traffic at toll plazas for lane equipment maintenance.
• Coordinates with local law enforcement agencies.
• Removes vehicles from the lane once the situation is stabilized.
• Maintains cleanliness of the vehicle.
• Arrives to work on time and in uniform for all scheduled shifts.
• Performs Plaza and Ramp checks.
• Performs other duties as assigned by on-site supervisors or managers.

Requirements

• Must have and maintain a valid state driver’s license.
• Ability to read, write and interpret the English language.
• Have a thorough knowledge of all areas and landmarks surrounding toll roads in order to provide directions to motorists.
• Ability to adapt to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.
• Ability to maintain a calm, pleasant and mannerly demeanor when speaking with the public.
• Ability to effectively respond to customer problems or complaints.
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Follow well defined methods, procedures, reports, forms and competent aspects of the job.
• Prepare, print, review and distribute all required reports as needed, perform complete, accurate, and timely operations.

Skills

• Superior communication skills, verbal and written.

Location

• Austin, TX

Work Type

• Full-time
• PM Shift

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $18/hr

About the Company

• SP+ is an artificial intelligence company for the real world.
• We use computer vision to enable checkout-free parking experiences.
• We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
• Today, we are reinventing parking.
• Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Equal Opportunity

• SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.
• SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.