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About the Role

The Product Implementation & Integration Specialist will work within the Risk & Compliance Implementation and Integration team, ensuring seamless adoption of Dow Jones products by customers and partners. This role involves supporting technical and business users, implementing Dow Jones Products from pre-sales through to live handover, and developing tailored compliance processes. A key aspect is leading client delivery lifecycle activities, including functional specifications, project management, and post-implementation change management.

Responsibilities

Work closely with Sales to ensure Dow Jones is delivering the best solutions for Risk and Compliance.
Support pre-sales activity for Dow Jones SaaS Products and Risk Feeds & APIs by answering technical and functional questions.
Act as the implementation lead for Dow Jones Risk Products customers and oversee day-to-day management of implementations.
Drive implementation of Dow Jones Risk Products by tracking activity in Project Management systems and resolving problems.
Manage key project deliverables including Functional Specifications, UAT, user training, project management activities, and ongoing change management.
Understand customer and industry demand to provide feedback for functional development of the Dow Jones Product suite.
Support the successful integration of content into partners and customers platforms, guiding on API and Feeds.
Validate customer builds and provide sign-off for integration success.
Assist in the handover of live clients to Dow Jones account teams, providing necessary information for knowledge transfer.

Requirements

Three years of experience in a project management or similar role.
Knowledge of data feeds and APIs is strongly preferred.
Experience implementing Third Party Risk Management software is strongly preferred.
German or French language skills are strongly desired.
High level of initiative and self-motivation.
Ability to work in a global team environment.
Problem-solving skills for customers' and partners’ issues while consistently providing high levels of customer service.
Extensive interpersonal & planning skills and cross-group coordination at all levels.
Interest and aptitude to learn new technical systems and applications.
Attention to detail and the ability to prioritize and meet deadlines.
Keen to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required.
Ability to work on several diverse projects at the same time.

Skills

Project management
Data feeds
APIs
Third Party Risk Management software implementation
German language skills
French language skills
Customer service
Interpersonal skills
Planning skills
Cross-group coordination
Technical systems and applications
Attention to detail
Prioritization
Meeting deadlines
Procedural guideline adherence
Adaptability to change
Multitasking

Location

Remote (3 months/year or one week/quarter)

Work Type

Hybrid
Remote

Experience Level

Mid-level

Benefits

Comprehensive Healthcare Plans
Generous paid Time Off (30 days of holidays/year)
Possibility to work remotely for 3 months/year (desplazamiento program)
One week of remote work per quarter
Meal benefit with Pluxee
Retirement Plans
Well-being Benefit (200 USD allowance per quarter, Classpass, etc.)
Family Care Benefits & Caregiving Support
Subscription Discounts

About the Company

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities.
Dow Jones is a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.