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About the Role
Too Good To Go is seeking an IT Support Specialist in London to provide technical ownership and SaaS governance, manage systems, and ensure access control. The role involves first response to support requests, incident coordination, and managing identity and endpoint defense, including device-level security and secure onboarding/offboarding.
Responsibilities
- Act as the primary technical owner for core stack systems including JumpCloud, Google Workspace, M365, Slack, and YouTrack.
- Provide administrative support and user management for departmental tools, acting as the central technical contact.
- Enforce access governance across all managed systems, ensuring adherence to the 'Principle of Least Privilege' and regular audits.
- Own the lifecycle of support requests via YouTrack, resolving hardware and software issues globally.
- Act as a first responder for IT outages or security events, minimizing downtime and ensuring business continuity.
- Manage SentinelOne at the device level, ensuring 100% deployment coverage and triaging security alerts.
- Execute secure onboarding and offboarding workflows, ensuring precise provisioning and revocation of access.
- Maintain hardware inventory and enforce the 'No-BYOD' policy.
- Support strategic IT projects, including automation of cross-platform migrations and SSO integrations.
Requirements
- Hands-on experience with User Management.
- Experience providing end-user IT support and resolving diverse IT issues.
- Ability to identify, investigate, and solve IT problems.
- Full professional proficiency in English for global communication via email, chat, and video meetings.
- Positive and adaptable attitude with the ability to handle daily changes and challenges.
- Strong drive and ability to take ownership of tasks.
- High level of accuracy and attention to detail.
Skills
- JumpCloud
- Google Workspace
- M365
- Slack
- YouTrack
- SentinelOne
- SSO integrations
- User Management
- IT Support
- Hardware and Software Troubleshooting
- Access Control
- Endpoint Security
- Onboarding/Offboarding Workflows
- Hardware Inventory Management
Location
- London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Extra parental leave and days off beyond local legislation
- Option to take an extra week of unpaid leave
- Health insurance and pension plans (subject to country of employment)
- Additional days off for significant life events
- Regular social events
- Coffee, snacks, and fully-equipped kitchens
- Monthly free Surprise Bag
- Paid volunteer time through Shareback volunteering programme
- Access to Employee Resource Groups (Women in the Workplace, P.R.I.D.E., People of Colour, Functionally Diverse)
About the Company
- Too Good To Go has an ambitious mission to inspire and empower everyone to fight food waste together.
- More than 1/3 of all food produced globally is wasted, impacting the planet significantly.
- The company connects businesses with surplus food to consumers via a marketplace app, offering food at ⅓ of retail value.
- Too Good To Go is a certified B Corporation.
- They create educational tools, explore business solutions, and influence legislation to reduce food waste.
- The company has 120 million registered users and 180,000 active partners across 21 countries, having saved over 500 million meals.
- Recognized on Fortune's 'Change the World' list, Deloitte's 'Best Managed Companies', and won an Apple App Store Award in 2023.
Equal Opportunity
- We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
- We are committed to a culture where all of us belong.
- If you need reasonable accommodation at any point in the application or interview process, please let us know.