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About the Role

Engage with customers in premium hospitality areas, providing excellent service and representing the club as the face of the company on matchdays. This role involves being part of the excitement of a matchday, typically lasting 6-8 hours.

Responsibilities

• Present oneself in a smart, friendly, and professional manner.
• Be available to work a flexible schedule of Premier League and cup matchdays.
• Meet, greet, and make all guests feel welcome to the club’s premium areas.
• Possess good knowledge of the stadium, Premium lounges, and relevant seat locations, and assist with customer queries.
• Engage in friendly, professional, and informative conversation with guests when appropriate.
• Confidently approach and be approached by clients to communicate essential matchday information.
• Offer a warm welcome and friendly goodbye to clients on matchdays.
• Perform other duties as required by the line manager.
• Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding, and Equal Opportunities.

Requirements

• A can-do attitude and willingness to help the team.
• An approachable and knowledgeable persona.
• Immaculate grooming standards and overall appearance.
• Excellent, polite, and courteous interpersonal skills.
• Engaging and easy to talk to.
• A proactive approach to seeking improvements.
• Maturity and ability to handle situations calmly and insightfully.
• Ability to work in high-pressure situations.
• Must undergo a comprehensive background check, including an Enhanced Disclosure and Barring Service (DBS).

Skills

• Customer service
• Interpersonal skills
• Communication

Location

• Selhurst Park Stadium, SE25 6PU

Work Type

• 0-hour
• Fixed-Term Contract
• Matchday

Experience Level

• Customer facing experience preferred

Salary/Compensations

• £13.15 per hour

About the Company

• Crystal Palace Football Club is a Premier League Football Club with over 160 years of history.
• The club operates across Selhurst Park Stadium, a London office, and a Training Ground/Academy.
• We foster an excellent atmosphere and culture for fans and employees, striving for excellence with high standards, professionalism, and a strong work ethic.
• We are committed to growth, diversification, and building our team both on and off the pitch.

Equal Opportunity

• Equality, Diversity & Inclusion are actively promoted, creating an environment where all staff feel appreciated and welcomed.
• We encourage good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
• We aim to ensure everyone has an equal opportunity to engage with the club.
• As a Disability Confident Employer, we guarantee an interview to all disabled applicants who meet the essential criteria.
• Reasonable adjustments are available during the recruitment process.
• Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people.