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About the Role

The Australian Integrated Operations Center (IOC) monitors all Australian Data Center infrastructure and security, maintaining systems and solving issues. This role coordinates incident response for multi-site impacts and communicates with customers. Working within a 24/7 shift pattern, the position requires excellent communication skills to assess, action, or escalate incidents, including interactions with senior Government and Defence customers.

Responsibilities

24x7x365 monitoring of IBX security and infrastructure alarms
Supports and coordinates the Equinix AU incident triage process
Supports customers and internal stakeholders as POC for the AU-Service Desk/IOC
Ensures timely and accurate input of access information into access control system
Processes inbound access requests from customers, carriers, and our sites
Dispatches service requests, trouble and alarm tickets
Assist monthly customer & facilities reports
Participate and support monthly engineering and security drills
Understands approval process and determine timelines for orders that have been expedited or require negotiation
Processes inbound alerts from essential systems and network elements
Provides timely response to all access and CCTV related alarms
Processes site maintenance and outage notifications
Ability to identify and resolve, or report, a detected problem
Escalates trouble cases and emergencies as needed to lead and/or management personnel
Assists with Operations Compliance QA and escalates trouble cases to lead and/or management as needed
Undertake mandatory courses as required

Requirements

Holds a current security license or is able to obtain within six months of commencing
Hold an NV1 Security clearance or is able to obtain (MUST be an Australian Citizen)
3-4 years of relevant work experience with knowledge of security best practices
Customer service oriented and willingness to commit to ongoing shift work
Attention to detail and the ability to learn fast and work autonomously

Skills

Excellent written and verbal communicator
Confidence, willingness and expertise to work with stakeholders at all levels
Familiarity with BMS systems, security access control systems, CCTV Systems and basic data center infrastructure
Working knowledge of security best practices

Location

Australia

Work Type

24/7 shift pattern

Experience Level

3-4 years of relevant work experience

Salary/Compensations

Shift allowance, annual bonus, company shares as part of your salary package

Benefits

Free onsite parking
Staff gym
Access to wide ranging company, consulting and wellness benefits

About the Company

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.
You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Equal Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants)
Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
Equinix participates in E-Verify.
U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify.
www.equinix.com/company/legal/careers-verify-participation/
www.equinix.com/company/legal/osc-right-to-work/
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department.
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