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About the Role
As a Senior Project Manager, you will leverage extensive project and change management skills to deliver complex, high-risk changes across people, process, and technology. You will manage projects from proposal to full delivery, ensuring strategic outcomes are achieved on time, within budget, and with high quality, while operating within the organization's risk appetite.
Responsibilities
- Lead project planning, scheduling, controlling, and reporting for strategic, high-impact, high-risk projects.
- Collaborate with sponsors, finance, the PMO, and stakeholders to develop, approve, and monitor business cases.
- Take swift action when costs, benefits, or risks exceed agreed tolerances.
- Manage projects end-to-end, ensuring clear scope, good governance, and delivery on time, to budget, and to quality.
- Bring together cross-functional teams, proactively manage risks, issues, and dependencies.
- Maintain strong oversight of costs and resources.
- Provide clear and accurate reporting on progress and performance.
- Drive continuous improvement and support the development of junior team members.
Requirements
- Demonstrable experience delivering complex, high-risk projects across people, process, and technology.
- Extensive experience applying project management disciplines pragmatically and flexibly, including detailed project planning, risk and issue management, and maintaining business cases.
- Proven ability to lead and motivate cross-functional project teams.
- Demonstrable experience effectively managing third-party suppliers and delivery partners to ensure contractual performance, quality outcomes, and value for money.
- Strong communication and influencing skills with the ability to engage senior stakeholders, secure decisions, and present complex information clearly and simply.
- Experience managing multiple concurrent projects with competing priorities.
- A recognized project management qualification such as PRINCE2, MSP, Agile PM, APM, or equivalent, alongside practical experience applying these frameworks.
- Do not apply if you have been considered for this role within the last 6 months.
Skills
- Project management
- Change management
- Project planning
- Risk management
- Issue management
- Business case development
- Stakeholder engagement
- Team leadership
- Supplier management
- Communication
- Influencing
- Reporting
Location
- London
Work Type
- Permanent
- Hybrid
- Full-time
- Part-time
- Flexible working
Experience Level
- Senior
Education Level
- PRINCE2
- MSP
- Agile PM
- APM
- Equivalent project management qualification
Salary/Compensations
- £59,450 - £72,262
Benefits
- Extensive opportunities for personal and career development
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement
- Option to buy extra or sell holiday days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym (London only)
About the Company
- Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
- We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.
- We are an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
- We make decisions that are fair – and feel fair to both sides.
- We are committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
- We want everyone to perform at their best and feel able to be themselves.
- We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
- We are proud to be a Disability Confident Leader.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team members.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
- All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
- Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
- Do let us know of any reasonable adjustments you need.
- You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.