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About the Role
The Sales Executive will drive sales success at London Square, Croydon by achieving targets and delivering exceptional customer service. This role requires an understanding of the new build and off-plan sales process, ensuring effective buyer qualification and property matching. The role supports purchasers from initial inquiry to exchange, providing expert guidance and maintaining a focus on high-quality homes for a domestic and international customer base.
Responsibilities
- Achieve sales targets at Croydon and manage all sales to exchange.
- Qualify and match prospective buyers to property types to maximize sales.
- Proactively manage the sales process, ensuring timely and effective communication with purchasers.
- Provide a professional, welcoming, and efficient service to all prospective purchasers.
- Ensure show homes and marketing suites are maintained to the highest standard.
- Conduct local market research and competitor analysis.
- Demonstrate excellent knowledge of the local area, amenities, and key selling points.
- Manage site paperwork and administration, ensuring all records and reports are accurate and up to date.
- Provide weekly management updates, including sales progress and market feedback.
- Maintain and manage the CRM database effectively.
- Ensure all transactions comply with relevant legal and regulatory requirements.
- Work closely with internal colleagues to ensure a seamless sales process.
Requirements
- Experience of working in a customer-facing sales environment (e.g., retail, hospitality, banking, house building, estate agency).
- An understanding of the home buying process and key milestones.
- Commercially astute with a good understanding of the market and competitors.
- Understanding and acting upon customer needs to maintain company reputation.
- Thrives on challenge, resilient and driven to achieve personal and organizational targets.
- Able to remain calm and controlled under pressure.
- Keeps up to date with new thinking including legislation, economic conditions and technology.
- Communicates and negotiates persuasively, capable of influencing assertively and building rapport with customers.
- Embraces change and explores new ways of working.
- Encourages and supports team members, sharing knowledge and best practice.
- Able to build relationships across functions, internally and externally.
- Excellent communication skills.
Skills
- Sales
- Customer Service
- Market Research
- Competitor Analysis
- Communication
- Negotiation
- Relationship Building
- CRM Management
Location
- Croydon
Work Type
- Onsite
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive compensation package including commission and bonus.
Benefits
- Group Pension Scheme
- Life Insurance
- 25 Days holiday plus bank holidays
- Holiday trading scheme
- Long service days
- Mobile phone allowance
- Dental Cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
- Free onsite gym (head office)
- Free breakfast & lunch (head office)
About the Company
- London Square is a fast-growing developer focused on London, creating dynamic, diverse, and lively places. They have brought over £2bn of capital into London living and are part of Aldar, a leading UAE real estate developer. They are committed to creating world-class developments with high quality design, sustainability, and outstanding customer service.
Equal Opportunity
- London Square are proud to be an equal opportunities employer.
- We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.