About the Role
Wing is redefining the future of work by providing companies with a one-stop shop for building world-class teams and automating operations.
Responsibilities
- Manage and organize emails, messages, and Microsoft Teams chats, creating prioritized task lists for the executive.
- Gather context and information before escalating matters, filtering urgency and importance appropriately.
- Follow up with staff and clients on behalf of the executive to reduce interruptions and maintain workflow efficiency.
- Attend important client meetings, take notes/transcripts, capture action items, and relay relevant updates to programmers and staff.
- Summarize critical information and updates for executive review.
- Track client requests, project progress, equipment/orders, pending fixes, and follow-ups.
- Monitor Jira ticket updates and coordinate with staff through Microsoft Teams to provide internal client updates.
- Escalate concerns and issues only when necessary.
- Provide executive assistance support, including reminders, calendar awareness, prioritization, and determining meeting necessity.
- Protect the executive’s time through critical thinking, organization, and proactive decision-making.
Requirements
- 5+ years of related experience
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent written and verbal communication skills
- Strong customer service mindset with experience handling staff and client communications
- Proven ability to work independently and think critically
- Good judgment with the ability to prioritize urgency and importance
- Proactive, self-managing, and highly organized
- Experience attending meetings, taking notes, and tracking follow-ups/action items
- Strong English proficiency (reading, writing, and speaking with a neutral accent)
- Ability to create boundaries and help protect executive bandwidth
- Experience working in fast-paced work environments
- Schedule flexibility to occasionally attend important meetings as needed
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Skills
- Microsoft Teams (Intermediate Level)
Location
- Remote
Work Type
- 100% Work-From-Home
- Full-time
Experience Level
- 5+ years
Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
About the Company
- Client Industry: Road Maintenance Technology (Snow Plows and Weather-Related Equipment)
- Client Location: Canada
