Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role focuses on troubleshooting, diagnosing, and resolving sophisticated application, product, and integration anomalies within complex, live electronic trading environments. It offers an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.

Responsibilities

• Assist institutional clients with complex technical integration queries, ensuring seamless onboarding and connectivity to core messaging systems.
• Provide real-time, high-touch support to diagnose and resolve technical production incidents and system anomalies swiftly.
• Actively monitor, investigate, and analyze real-time production infrastructure and connectivity alerts.
• Take full end-to-end ownership of active production incidents, proactively mobilizing, coordinating, and managing internal cross-functional engineering and product resources to achieve rapid resolutions.
• Oversee, configure, and maintain customer accounts across both User Acceptance Testing (UAT) and live Production environments.
• Maintain, champion, and elevate operational service standards by acting as a trusted consultant between the client base and the broader business.

Requirements

• A solid and demonstrable understanding of the Financial Information eXchange (FIX) protocol and electronic trading market structures.
• Proven hands-on experience navigating and operating within Linux/Unix environments, utilizing the command-line interface (CLI) comfortably.
• Superior verbal and written communication skills, with a proven track record of managing ongoing, high-stakes system incidents and navigating difficult technical client conversations with diplomacy and tact.
• Strong ability to engage effectively across diverse internal interfaces, align goals across technical squads, and maintain a collaborative, team-oriented mindset regarding shared ownership of production problems.
• A professional dedication to delivering and scaling premium, high-availability customer service experiences.

Skills

• FIX protocol
• Linux/Unix environments
• Command-line interface (CLI)
• Communication skills
• Stakeholder management
• Incident management
• Cross-functional collaboration
• Customer service
• Fixed Income asset class
• Debt capital markets
• Linux/Unix shell scripts (e.g., Bash)
• APIs
• GitHub
• Java

Location

• New York, United States

Work Type

• Hybrid
• Full-time

Experience Level

• Dependent on experience

Salary/Compensations

• $100K - $150K
• Up to $150,000 USD

Benefits

• Company equity/share options
• Comprehensive institutional benefits package
• Premium health coverage
• Retirement packages
• Localized wellness coverage
• Structured professional development
• Direct mentorship from elite financial technology and distributed systems experts

About the Company

• An innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets.

Equal Opportunity

• At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.
• MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.