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About the Role
We are seeking a bi-lingual German and English speaking Patient Support Specialist to manage consultation flows via our platform, triage, manage, and resolve patient support interactions. This role will play an important part in shaping the team, culture, and patient offering for our growing German market. The position may involve working Saturdays as part of a Tuesday-Saturday schedule.
Responsibilities
- Onboarding new patients
- Proactively resolving patient tickets
- Making outbound calls to ensure timely product and service delivery
- Collaborating with internal care teams and operational partners to keep patients informed and ensure timely order delivery
- Monitoring patient sentiment, sharing pain points, escalating issues, fixing bugs, and contributing to product and service improvement
- Supporting the building, implementation, and maintenance of process documentation
- Adapting to changing business needs by taking on new responsibilities and ad-hoc tasks
Requirements
- At least 1-2 years of experience in customer support, hospitality, sales, or another customer-facing role
- Bi-lingual in German and English (fluent speaking and writing)
- Strong written and verbal communication skills
- Ability to adapt tone of voice to interact with customers
- Naturally empathetic, reliable, and caring
- Strong problem-solving skills
- Skilled with computers
- Experience with CX software is a plus
- Experience with Google Suite is a plus
- Experience with Zendesk is a plus
- Drawn to fast-paced working environments
- Strong bias to action and ability to take initiative
- Fast learner and independent problem solver
- Prior startup experience is a bonus
Skills
- German language proficiency
- English language proficiency (minimum B2)
- Customer support
- Communication skills
- Problem-solving
- Computer proficiency
- CX software
- Google Suite
- Zendesk
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- 1-2 years
Benefits
- Equity for everyone
- Annual learning budgets
- Three days of professional development leave
- Peer shadowing
- Global knowledge-sharing culture
- 28 days of annual leave
- Wellness allowance
- 3 weeks of work-from-anywhere per year
- Hybrid work focused on impact
- Energizing office
- Regular socials
About the Company
- Eucalyptus is on a mission to make good health last a lifetime, focusing on long-term care for individuals living with obesity.
- Eucalyptus is the company behind Juniper, a leading weight-management program that combines GLP-1 medication with personalized nutrition, movement support, and clinician-led care.
- Eucalyptus has experienced 130% YoY revenue growth and a 90% reduction in cash burn, raising over $100M in funding.
- The company has supported over 350,000 patients across five markets and received selective NICE endorsement to provide services to the NHS.
- Eucalyptus has tailored its offerings to thousands of patients in Germany and Japan.
- Eucalyptus is also behind a growing family of digital healthcare clinics including Pilot, Kin, and Software, focusing on men's health, well-being, fertility, and skincare.
- Compound, focused on longevity and preventive health, complements Eucalyptus's ecosystem and extends its mission.
Equal Opportunity
- Eucalyptus values individuals from all backgrounds, experiences, and perspectives, embracing the unique qualities each person brings.
- Reasonable adjustments can be requested during the interview process.
- AI-assisted tools are used to help teams work more efficiently, but all hiring decisions are made by real people, and every application is reviewed by a member of the recruitment team.