Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Enterprise Customer Success Manager, you will build key relationships with customers to ensure successful product implementation and drive adoption. You will proactively work with customers using outcome-based reporting and KPIs to demonstrate return on investment, helping to grow CyberArk’s footprint. Partnering with sales, SEs, and Professional Services is crucial to meet customer needs, acting as a trusted advisor on security and best practices.

Responsibilities

Establish a trusted advisor relationship with customers and drive key relationships.
Understand CyberArk products, features, functions, and how they address customer security concerns.
Create, define, and review success criteria with customers.
Conduct Quarterly Business Reviews to ensure successful outcomes from CyberArk solutions.
Monitor customer support tickets to ensure SLAs are met.
Track product adoption to ensure high retention rates.
Define success plans for at-risk customers and execute in collaboration with functional teams.
Work closely with the sales team on contract renewal, upsell, and cross-sell opportunities.
Manage complex customer relationships across multiple products and regions.

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role.
Excellent communication and interpersonal skills; ability to build relationships at multiple levels and work cross-organizationally.
Experience working with large enterprise customers (Executive level, CXO).
Experience building and maintaining relationships to mitigate customer churn and drive successful renewals.
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations.
Strong experience with Windows/Active Directory administration.
Knowledge of UNIX/Linux, databases.
Cloud technologies such as AWS, Azure, GCP are a plus.
Experience installing and supporting enterprise software on Windows and UNIX platforms.
Understanding of security concepts and the development of security roles within organizations.
Prior experience with CyberArk Software solutions or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred, especially in the IAM and SIEM space.
Fluency in English and Native German are essential.

Skills

Enterprise applications
Security management
Systems management
Identity management
Policy management
IAM
SIEM
Windows/Active Directory administration
UNIX/Linux administration
Database administration
Scripting
DevOps
AWS
Azure
GCP

Location

Remote

Work Type

Remote
Hybrid

Experience Level

3+ years

About the Company

Palo Alto Networks is united by a shared mission to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Our values include Disruption, Collaboration, Execution, Integrity, and Inclusion.
We weave AI into the fabric of everything we do.
Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.
We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.