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About the Role

The Senior Manager – Change Lead will lead the end-to-end uplift of the Customer Risk Assessment (CRA) framework. This role acts as the primary subject matter expert in enhancing risk rating models, segmentation, and data processes to ensure regulatory alignment, operational effectiveness, and sustainability. The position involves establishing governance, managing stakeholder engagement, and integrating the framework into AML/CTF controls.

Responsibilities

Drive enhancements in customer risk rating models, segmentation, and scoring methodologies from design to implementation.
Ensure consistency, transparency, and defensibility of risk assessment and mitigation across products and channels.
Collaborate with compliance teams to embed leading practices in CRA design.
Support the integration of data, analytics, and automation into risk assessment processes.
Act as the accountable change lead for the CRA uplift, managing scope, roadmaps, milestones, and delivery artifacts.
Translate regulatory and risk requirements into executable changes across people, process, governance, and technology.
Support cross-functional delivery across global compliance, risk, operations, technology, and business teams.
Attend governance forums to support senior management review and approval of CRA changes.
Prepare high-quality papers and recommendations for executive committees and Board-level risk forums.
Maintain clear senior manager accountabilities, decision records, and version control.
Ensure CRA uplift initiatives meet regulatory expectations and internal policies.
Support responses to regulatory reviews, audits, and thematic assessments.
Lead change management activities to embed the uplifted risk assessment into business-as-usual operations.
Support targeted training and capability uplift for first and second-line teams on ML/TF risk concepts.
Drive cultural adoption of the CRA as a key driver for risk-based decision-making.

Requirements

At least 7+ years of experience in AML/CTF compliance.
Experience working in a regulatory setting is highly desirable.
Leadership experience delivering complex regulatory or financial crime change programs within a financial institution.
Deep practical knowledge of AML/CTF frameworks and ML/TF risk assessment design.
Strong governance, stakeholder management, and executive communication capability.
Experience delivering ML/TF risk assessment uplifts in response to regulatory reform or supervisory remediation.

Skills

AML/CTF framework design
ML/TF risk assessment
Change management
Governance and compliance
Stakeholder management
Executive communication
Data and analytics integration
Risk rating modeling

Location

Sydney, Australia

Work Type

Full-time
Hybrid
Fixed Term (12 months)

Experience Level

7+ years

Education Level

Bachelor’s or master’s degree preferred
Professional certifications in AML/CTF or risk management (e.g., CAMS or equivalent) highly desirable

Benefits

Short-term incentives
Accident and life insurance
Access to professional development platforms
Superannuation Plan
Paid Time Off
Employee Wellness programs
Global Recognition and Rewards Programs

About the Company

Western Union is a global payments company transforming into a digital-first organization.
The company focuses on moving beyond remittances and cash to provide next-generation financial experiences.

Equal Opportunity

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company provides accommodation to applicants, including those with disabilities, during the recruitment process.