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About the Role

This is a Full Time, Permanent Position. An exciting opportunity has arisen within the Local Assistance Scheme Team which operates in accordance with the requirements of the Department for Work and Pensions Crisis Resilience Fund. We are looking to recruit an enthusiastic, hardworking individual who is willing to take on a challenge and is committed to developing their skills and knowledge. This post is permanent for 37 hours per week Monday to Friday. We are looking for a highly motivated, customer focused individual to undertake the role of Team Leader in relation to the teams’ activities.

Responsibilities

Managing the work resulting from applications for Local Assistance, ensuring that claims and the work associated is efficiently processed within given timescales in accordance with the associated guidelines that govern our scheme.
Receipt and processing of applications relating to Free School Meals to determine customer eligibility.
Providing administrative support via the provision of Business Support to the wider Revenues and Benefits service area.
Ensuring the service is delivered as flexibly as possible to best meet the needs and demands of the customer.
Keeping abreast of legislative changes to ensure the service remains compliant in operational and policy activity.
Manage the resources of a Local Assistance team delivering discretionary emergency payments, non-emergency grants to vulnerable adults, Financial Assistance payments regarding Children and Families and applications for Free School Meals from within the Revenues and Benefits service.
Ensure that work is efficiently processed within given timescales and customers receive accurate and timely information in accordance with Council procedures.
Manage administrative functions of the Section such as the ordering of stock on behalf of the various teams within the section.
Manages the work of a Local Assistance assessment team within the Revenues and Benefits service ensuring that resources are effectively utilised to meet performance targets in order to achieve a quality based, customer focused service delivery which provides value for money.
Challenge, formulate and review working practises, procedures and guidelines to deliver a continuously improving, responsive culture that recognises our customer’s and stakeholders needs.
Communicate effectively with staff to encourage innovation, motivation, understanding and vision.
Plan, prioritise and lead team activities within a performance driven culture to meet the aims and objectives of the Revenues and Benefits Service Delivery outcomes.
Report regularly to the Benefit Assessment Manager on team performance against targets highlighting variances, exceptions and offer solutions to achieve the necessary results.
Develop and maintain up to date knowledge of relevant legislation and guidance in order to implement policy and procedures and ensure that all team members are kept up to date.
Provide expert advice and guidance to team members.
Work holistically with senior officers within the Revenues and Benefits Service sharing expertise that embeds new working practices.
Demonstrate effective behaviours in line with the council’s competency framework.
Participate in the recruitment, selection and induction of staff.
Develop, motivate, and train staff on relevant aspects of Revenues and Benefits administration in order that their full potential is realised and an excellent service is delivered to customers.
Ensure that a culture of service excellence is adopted by all team members.
Monitor the performance of individuals and the team in line with the Service targets.
Ensure that appropriate action is taken in line with council policy where performance falls below expected levels.
Strategic lead on projects central to the design of IT systems and processes for the delivery of local welfare support to vulnerable citizens.

Requirements

If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks.
Demonstrate how you meet the essential criteria against the person specification as listed in the job description.

Skills

Customer focused
Enthusiastic
Hardworking
Motivated
Team Leader skills
Administrative support
Business Support
Effective communication
Innovation
Motivation
Understanding
Vision
Performance Management
Expert advice
Guidance
IT systems design
Process design

Location

Hull

Work Type

Full time
Permanent
Regular

Experience Level

Team Leader

Salary/Compensations

£36,363.00 - £39,152.00

Benefits

A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
Initially 23 days annual leave depending on length of service
Eight public holidays per year
Three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Supportive and forward-thinking culture
Great career development opportunities
Travel Allowance Policy

About the Company

The Local Assistance Scheme Team operates in accordance with the requirements of the Department for Work and Pensions Crisis Resilience Fund.
The Local Assistance Scheme Team predominantly provides assistance to those who have applied for emergency assistance in a crisis situation or provides support to individuals who may be eligible for grant funding based upon their income and specific circumstances.
Hull City Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Equal Opportunity

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong.
We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting.
Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
Equality monitoring information is not accessible by recruiting managers at any stage.