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About the Role

Port.io is seeking an experienced Technical Success Engineer to ensure customers fully leverage our Internal Developer Portal to achieve their strategic business objectives. This role requires a blend of advanced technical expertise and customer-facing skills to drive customer onboarding, adoption, satisfaction, and identify growth opportunities.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor, deeply understanding customer needs, challenges, and business objectives.
• Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
• Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

Requirements

• 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
• Deep technical expertise with complex products or services.
• Excellent problem-solving skills.
• Ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills.
• Capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.

Skills

• Developer tools
• CI/CD practices
• Cloud infrastructure
• Software development processes

Experience Level

• 5+ years of experience

About the Company

• At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations.
• We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents.
• By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI assisted engineering workflows while maintaining control and accountability.
• As a product led company, we believe in building world class platforms that fundamentally shape how modern engineering organizations operate.
• We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.