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About the Role

Deliver a growing portfolio of owned, third-party and DIY Challenge Events, while also supporting wider fundraising events. Shape meaningful experiences for thousands of fundraisers and prevent suicide, making a life-saving difference.

Responsibilities

• Support the delivery of the Challenge Events portfolio, ensuring fundraisers stay on track with registration and fundraising pages.
• Provide end-to-end operational support for fundraising events, including liaising with venues, partners, and suppliers, obtaining quotes, coordinating logistics, and preparing materials.
• Represent CALM at events, acting as an Event Day Lead.
• Develop the portfolio of events by contributing ideas, analyzing performance, and identifying opportunities.
• Steward Challenge Event Fundraisers effectively throughout their journey to ensure they feel appreciated and inspired.
• Respond to enquiries through the website or phone in a timely manner.
• Craft and send personalized emails to fundraisers to drive retention and satisfaction.
• Help manage and optimize event email automated journeys.
• Devise and manage the event marketing strategy.
• Deliver stewardship calls to Event Fundraisers.
• Ensure accurate setup, coding, and reporting of fundraising pages, campaigns, and donations on platforms like JustGiving and Enthuse.
• Support the maintenance of relevant pages on the CALM website.
• Analyze feedback from fundraisers via post-event surveys and identify areas for improvement.
• Engage with Fundraisers on CALM Facebook groups to foster a supportive community.
• Recruit and manage volunteers to support at events.
• Work with the wider organization to improve processes and data management.
• Support in other areas of Public Fundraising as required.

Requirements

• A strong understanding of challenge event fundraising and event delivery.
• Ability to take initiative and manage a varied workload with great organizational skills.
• Passion for fundraising and understanding of the importance of providing excellent supporter care.
• Confident making telephone calls with a friendly and empathetic telephone manner.
• A creative mind and ability to problem-solve.
• A self-starter, happy and able to develop areas of work that might not have been done before.
• Excellent IT skills.
• Willing to work occasional out-of-hours and weekends as required.
• Understanding of CALM and why people choose to support us.
• Act as a positive ambassador for CALM, working in line with our ethos, policies, and branding.
• Experience in event delivery (preferably from within the third sector).
• Experience in a fundraising role.
• Experience in a customer or supporter-facing role, interacting with customers/supporters on a day-to-day basis.

Skills

• Event delivery
• Fundraising
• Supporter care
• Telephone communication
• Email communication
• SMS communication
• Problem-solving
• IT skills
• CRM database management (Salesforce desirable)
• Fundraising platforms (JustGiving, Enthuse)
• Email marketing tools
• G-suite

Location

• London Waterloo (twice a week)
• Remote Working (Mon, Tues & Fri)

Work Type

• Hybrid working
• Permanent

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• £30,000 - £33,000

Benefits

• Unlimited annual leave
• Healthcare cash plan
• 6% pension contribution
• Therapeutic services (after completion of probation)
• Nine day fortnight

About the Company

• We are the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
• We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
• We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

Equal Opportunity

• We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.