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About the Role
Richemont is a global leader in the luxury sector, comprising various Maisons specializing in jewelry, watches, and high-end accessories. We are committed to preserving the heritage and identity of each Maison while innovating and designing new products in line with their values through continuous creativity. Cartier boutiques are designed as welcoming spaces where guests can enjoy luxurious and comfortable moments, experiencing special emotions through encounters with our creations. Our boutique staff are key to creating these experiences, acting as true ambassadors of the Maison by understanding its excellence, resonating with its spirit, and providing heartfelt hospitality. We are seeking enthusiastic individuals to connect customers with Cartier.
Responsibilities
- Customer service and sales at Cartier boutiques
- Repair reception
- Operational tasks
- Customer management
- Inventory management
- Sales-related operational tasks
Requirements
- Over 2 years of professional experience
- Sales and customer service experience
- Experience in a team-oriented work environment
- Ability to build trust with customers and provide flexible service
- Proactive approach to skill development and goal orientation
Skills
- Customer service
- Sales
- Customer management
- Inventory management
- Repair reception
- Operational tasks
- Teamwork
- Building trust
- Flexible service
- Skill development
- Chinese language proficiency
- English language proficiency
- External sales experience (department stores)
- Store management experience
- Jewelry-related qualifications (GIA G.G., Jewelry/Watch Coordinator)
- Watch maintenance experience
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Sales/Customer Service Experience
- Luxury Consumer Goods Experience
- Jewelry/Watch Sales Experience
- Customer Service Experience in Luxury Cars, Hotels, Apparel, or Airlines
- Store Management Experience
Benefits
- 4-day onboarding training in Tokyo
- Newcomer training
- Follow-up training
- Buddy system for the first 3 months
About the Company
- Richemont is one of the world leaders in the luxury sector, with Maisons specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont is committed to preserving the heritage and identity of each Maison.
- We encourage innovation and the design of new products in line with the values of our Maisons through permanent creativity.
- Cartier was founded as a jeweler in Paris in 1847 and continues to captivate people worldwide with its beauty and elegance.
- Cartier's rich world, once described by King Edward VII as 'the jeweler of kings, the king of jewelers,' reflects its unique 'style' and passion for creation established by Louis Cartier.
- The Maison's spirit is passed down unchanged today, with craftsmanship cultivated over 169 years fostering continuous innovation and exceptional creations.
- Internal mobility is a key growth accelerator within Richemont and its Maisons.
- We encourage curiosity, career ownership, and ambitious dreams.