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About the Role

The Principal serves as the Services leader and primary point of contact for customer accounts, overseeing cloud transformation programs. You will lead implementation planning, manage end-to-end estimation, and govern delivery across global teams to ensure project success and business value realization within the Australia-Japan market.

Responsibilities

• Lead the planning and execution of cloud transformation programs in the Australia/Japan market.
• Own end-to-end implementation planning, including delivery roadmaps, resource models, and milestone frameworks.
• Design and govern Global Delivery Model structures, coordinating onshore, nearshore, and offshore teams.
• Establish governance, communication, and escalation frameworks for distributed delivery teams.
• Coordinate performance testing, cutovers, and handovers to customer success.
• Monitor program progress, identify risks, and ensure alignment with business objectives.
• Structure and govern Fixed Price engagements, managing scope, change control, and margins.
• Lead outcome-based engagement models with measurable success criteria.
• Act as a trusted delivery partner to customer stakeholders and SI partners.
• Provide strategic input on leveraging products within local P&C insurance regulatory frameworks.
• Advocate for customer needs internally with Product, Cloud Ops, and Support teams.
• Support sales teams by contributing to cloud transformation proposals and services estimates.
• Develop implementation estimates that reflect realistic scope, complexity, and risk.
• Participate in early customer conversations to shape engagement plans.
• Develop Statements of Work and define scope for Fixed Price structures.
• Identify account expansion opportunities through delivery performance.
• Track budgets, forecast delivery costs, and manage commercial risk.
• Ensure smooth transition from implementation to BAU support.

Requirements

• Experience in enterprise software delivery, consulting, or transformation within a Global System Integrator or SaaS-based product company.
• Experience in a customer-facing delivery leadership role with accountability for program outcomes.
• Hands-on experience delivering large-scale cloud or SaaS implementations using a Global Delivery Model.
• Understanding of operational disciplines for distributed delivery, including team integration and knowledge transfer.
• Experience structuring and managing Fixed Price engagements, including scope and change control.
• Experience delivering outcome-based engagements with defined success metrics.
• Proven ability to lead implementation planning and develop detailed delivery estimates.
• Strong knowledge of the P&C insurance industry in Australia and/or Japan.
• Familiarity with regulatory environments such as APRA or FSA.
• Strong communication and relationship-building skills.
• Familiarity with budgeting, forecasting, and tracking financials at the program level.
• High-level understanding of cloud platforms and SaaS delivery models.
• Ability to manage and mitigate delivery risks in complex, globally distributed environments.
• Strong sales acumen for identifying and creating new opportunities.
• 15+ years of experience in delivering complex projects.
• Prior experience at a Tier 1 Global System Integrator or within a SaaS-based enterprise software company.
• Deep understanding of Australia and Japan P&C insurance market dynamics and digital transformation trends.
• Familiarity with APRA prudential standards and Japan FSA regulatory requirements.
• Experience working with Japanese or Australian insurers on technology modernisation programs.
• Experience managing global or multi-region customer programs across Asia-Pacific.

Skills

• Global Delivery Model management
• Fixed Price engagement management
• Outcome-based delivery
• P&C insurance domain knowledge
• Program financial management
• Budgeting and forecasting
• Stakeholder management
• Jira
• Confluence
• Power BI
• Cloud platform delivery
• SaaS delivery models

Location

• Australia
• Japan

Work Type

• Full-time

Experience Level

• 15+ years of experience

Education Level

• AWS or cloud platform certifications
• PgMP, PMP, or SAFe certifications

About the Company

• Guidewire is a platform for P&C insurers combining digital, core, analytics, and AI as a cloud service.
• Supports over 540+ insurers in 40 countries.
• Industry leader with a large R&D team and partner ecosystem.
• Values include Integrity, Rationality, and Collegiality.

Equal Opportunity

• Guidewire Software, Inc. is an equal opportunity and affirmative action employer.
• Committed to an inclusive workplace and diversity of perspectives, abilities, and cultures.
• Qualified applicants receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.