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About the Role

Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.

Responsibilities

• Deal with all aspects of both Insured and Third-party motor inspections.
• Use state of the art technology to receive and audit estimates prior to authorising repairs.
• Authorise repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.
• Be in constant contact with our Solus sites as well as our approved repairers.
• Monitor performance, recognise potential areas of improvement and relationship building.

Requirements

• Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
• Motor Claims knowledge including a basic understanding of insurance principles.
• Good working knowledge of computerised damage estimating systems, including Audatex.
• Good spoken and written communication skills.
• Accuracy and attention to detail.
• Positive and self-confident approach when dealing with our customers.
• Empathy, tact, assertiveness and diplomacy when talking to customers.
• Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
• PC literate with good administrative skills.
• Ability to take on increased ownership and responsibility when necessary.

Skills

• Motor Claims knowledge
• Insurance principles
• Computerised damage estimating systems
• Audatex
• Communication skills
• Attention to detail
• Administrative skills

Location

• UK

Work Type

• Full-time

Experience Level

• Experienced

Salary/Compensations

• Competitive salary based on location, skills, experience, and qualifications.

Benefits

• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

About the Company

• Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.
• With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Equal Opportunity

• At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
• We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.