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About the Role

As a Store Operation Responsible, you will be co-responsible for increasing sales through customer service, teamwork, and adherence to store routines, working together to achieve goals.

Responsibilities

• Prioritize customers by greeting and welcoming them, actively assisting, advising, and supporting them to provide an excellent shopping experience while increasing sales.
• Engage customers and provide excellent customer service for inquiries regarding size, fit, materials, garment care, and styling options at the checkout, fitting rooms, and sales floor, being ready to rotate between these areas and departments.
• Stay informed about products, materials, sales activities, and product history to enrich the customer's shopping experience.
• Efficiently and accurately follow store operation routines and guidelines: goods receiving, goods handling, unpacking, folding and hanging, restocking, merchandising, product care, and checkout procedures.
• Support the management team with all store operations tasks (e.g., organizing the stockroom, stock flow, optimizing shelf space, RFID).
• Collaborate with your team to achieve store goals, sharing knowledge, skills, and information with colleagues.
• Participate in morning briefings and translate given information into actions that increase store sales.
• Ensure the store is clean, tidy, and well-maintained throughout the day.
• Contribute to a positive work environment.
• Support other store departments and the café when needed.
• Enhance the OMNI customer experience by utilizing the latest digital tools.
• Perform a key function by opening and closing the store when necessary.

Requirements

• Customer focus: Enjoy interacting with people and are committed to providing excellent service.
• Adaptability & Flexibility: Respond quickly and effectively to changing priorities and customer needs.
• Action orientation: Act proactively, take initiative, and complete tasks with high quality.
• Communication skills: Show genuine interest in people, communicate clearly, and listen actively to understand perspectives and needs.
• Willingness to learn: Be open to feedback and constantly seek opportunities for development.
• Brand enthusiasm: Have a passion for our brand and collection and enjoy sharing this enthusiasm with customers.
• Flexibility: Willingness to work evenings and weekends.

Work Type

• Temporary
• Part-time
• Flexible hours

Salary/Compensations

• Salary according to applicable collective agreement

Benefits

• 25% employee discount on all H&M Group brands (in-store and online)
• Participation in the H&M Incentive Program (HIP)
• 30 days of vacation (for employees based in Germany)
• Vacation and Christmas bonus (for employees based in Germany)
• Company pension plan (for employees based in Germany)
• Capital-forming benefits (for employees based in Germany)

About the Company

• ARKET offers essential collections for women, men, children, and the home, complemented by a seasonal vegetarian café.
• Inspired by simplicity, nature, and slow living, ARKET combines fashion, interior objects, and food, all produced and curated with care.

Equal Opportunity

• The H&M Group is committed to creating and maintaining an inclusive, diverse, and equitable work environment.
• Diverse teams positively impact how challenges are approached, what is considered possible, and how team members and customers worldwide are engaged.
• All aspects of diversity are considered during the hiring process.
• Severely disabled applicants and those with equivalent status will be given special consideration in case of equal suitability.