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About the Role
Maintain essential role requirements as a Gallery Host, providing professional visitor/customer service. Lead day-to-day operations for the Visitor Experience team, supporting casual staff and volunteer operations, ticketing administration, financial settlement, and disseminating Gallery information.
Responsibilities
- Lead day to day operations for the Visitor Experience team
- Support casual staff and volunteer operations
- Manage ticketing administration and financial settlement
- Assemble and disseminate Gallery information to the public and staff/volunteers
Requirements
- Substantial years of front of house/ticketing experience working in a gallery/museum
- Experience working with audiences of diverse ages and abilities
- High degree of accuracy in money handling, credit card processing, and daily reconciliations
- Experience working with ticketing software to assist with reporting
- Confidence with visitor engagement
- Ability to motivate casual staff and volunteers to increase membership sales and other products/services
- Current Working with Children Check
- Resume (maximum five pages)
- Covering letter addressing technical/soft skills
- Response to Targeted questions (max 300 words each)
Skills
- Front of house/ticketing experience
- Working with diverse audiences
- Money handling
- Credit card processing
- Daily reconciliations
- Ticketing software
- Visitor engagement
- Staff and volunteer motivation
- Communication
Location
- Sydney CBD – The Domain
Work Type
- Part time (28 hours)
- Ongoing
Experience Level
- Clerk Grade 3/4
Salary/Compensations
- Total Remuneration Package up to $76,872
- $67,727 + penalties
About the Company
- Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District.
- The Art Gallery acknowledges the original custodians of this land – the Gadigal people.
- The Art Gallery attracts around 2 million visitors annually and runs Australia’s largest education program with over 90,000 student and teacher visits per year.
- With our expanded campus, the Art Gallery has a new state-of-the-art building next to our existing building, providing close to double the exhibition space.
- The expanded Art Gallery enables us to share more art with more people and provide more family, learning and educational programming for all our audiences.
- We are seeking diverse, collaborative, supportive and brilliant individuals to build on our rich history to create an even more inspiring Art Gallery for the future.
- For more information about the Gallery and our future, please visit our website www.artgallery.nsw.gov.au.
Equal Opportunity
- We are committed to building a diverse, inclusive and flexible workplace and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people who identify as LGBTIQA+, people with a disability and other diversity groups.
- We strive to achieve an inclusive and accessible experience for all candidates. If you require any adjustments at any stage of the recruitment process, please reach out to the recruitment team via recruitment@ag.nsw.gov.au. You can also view our diversity and inclusion strategic framework here.