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About the Role

The E-commerce Manager will develop and execute go-to-market strategies for direct-to-consumer (DTC) channels to achieve new business growth targets, including revenue, customer transactions, and conversion rates. This role involves managing the day-to-day operations of DTC websites and brand stores on marketplaces, driving commercial growth, and contributing to e-commerce improvements, projects, and initiatives.

Responsibilities

Lead, implement, and champion new e-commerce opportunities in Korea.
Ensure the delivery of best-in-class e-commerce experiences for all consumers engaging with Resmed.
Collaborate with cross-functional teams to maximize customer acquisition, retention, loyalty, and lifetime value for sustainable growth.
Develop and continuously improve the e-commerce fulfillment process to maximize customer satisfaction.
Develop and implement strategies to increase sales through existing and new DTC channels.
Manage all e-commerce platforms, including content, technical aspects, and uptime.
Provide ongoing reporting on sales, digital campaigns, promotions, website analytics, and customer engagement.
Work closely with the Korea revenue team to execute online campaigns and manage daily DTC operations.
Liaise with online stakeholders, including revenue, marketing, finance, distribution, legal, QARA, tech services, CCC, external agencies, and vendors.
Collaborate with internal and external logistics/fulfillment teams to ensure a seamless online-to-offline consumer experience.
Maintain current knowledge of the organization's products and services.
Manage a team of e-commerce executives, admins, and specialists.
Contribute towards financial forecasting and business planning.

Requirements

Respond to e-commerce site issues and updates in a timely manner.
Work with a large number of stakeholders while maintaining commercial agility and responsiveness to drive revenue.
Balance tasks of significant responsibility with routine tasks.
Provide meaningful monthly reports on website analytics, customer experience, and returns.
Drive continuous improvement to transform retail websites into market-leading e-commerce stores.
Hire, onboard, and mentor team members as needed.
Manage the DTC P&L for Korea.

Skills

E-commerce management
Online merchandising
Sales
Fulfilment
Customer service
Operations
Logistics
Project management
Stakeholder management
Leadership
Attention to detail
Urgency
Oral and written communication
Web analytics
Marketing tools/services
E-commerce technology
Platform management
Payment process understanding
Content management
CRM
Automation
Budget management
Rostering
Process implementation
Working with digital agencies
Working with IT
Working with e-commerce vendors
Working with global marketing teams
Korean proficiency
English proficiency

Location

Korea

Work Type

Full-time

Experience Level

Strong experience in e-commerce management
Experience working with enterprise level web platforms
Experience in managing projects through platform changes, upgrades, testing and integration of new technology and systems

About the Company

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love.
We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.
Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.
Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Equal Opportunity

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now!
We commit to respond to every applicant.