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About the Role

This is a rewarding opportunity to create meaningful outcomes for Aboriginal and Torres Strait Islander clients with complex housing and support needs. As a Senior Client Service Officer Specialist, you will provide tailored advice and support across tenancy, housing and property management services. You’ll work collaboratively with clients, internal staff and external providers to ensure culturally responsive and effective service delivery. You will be part of a community-focused team, working to support stronger, more inclusive housing outcomes and improved pathways for sustainable living.

Responsibilities

Provide advice to Aboriginal and Torres Strait Islander clients and their advocates to navigate complex housing needs.
Deliver support in line with eligibility, client’s needs, and relevant legislation, policy and procedures.
Collaborate with internal teams and external service providers to address complex client needs and deliver integrated services.
Resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent Housing NSW at the NCAT.
Coach client service team members to improve skills in assessing and managing clients, including those with complex needs.
Manage key client processes and systems, including transfers and arrears and monitor against team and district targets to optimise asset and business performance.
Manage client accounts and oversee application and review of rental subsidies to ensure timely completion and compliance with current policy.
Manage client information to ensure confidentiality, accuracy and integrity.
Monitor workflows and identify work priorities, team development and training needs.

Requirements

Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and/or delivery of policy, programs and services which impact on Aboriginal people and/or involve liaising directly with Aboriginal people and communities.
Strong customer service and communication skills, with a commitment to supporting Aboriginal and Torres Strait Islander clients.
Demonstrated cultural capability, including lived experience, strong community relationships and a sound understanding of historical impacts on Aboriginal communities.
A current driver’s licence (unrestricted) and willingness to travel is required (regional locations only).
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people.
Confirmation of Aboriginality form or written confirmation from 2-3 Aboriginal organisations within the community in which you live/work.

Skills

Customer service
Communication skills
Cultural capability
Lived experience
Community relationships
Understanding of historical impacts on Aboriginal communities
Tenancy management
Property management
Client support
Interpersonal skills

Location

South West Sydney
Western Sydney
Sydney District

Work Type

Temporary opportunities
Full-time

Experience Level

Senior

Salary/Compensations

Clerk Grade 5/6, $99,398 to $110,271 p.a. plus employers' contribution to superannuation and annual leave loading

Benefits

A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs

About the Company

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
We are Australia’s top public sector employer.

Equal Opportunity

This position is open to Australian Aboriginal and Torres Strait Islander people only.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people.
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.