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About the Role

We are seeking a highly accountable and execution-driven Product Delivery Manager to take ownership of the successful delivery and launch of cross-functional initiatives across major product launches and product initiatives at Token.io. This role is responsible for coordinating delivery activities and driving launch outcomes end-to-end, serving as the central owner for launch execution.

Responsibilities

• Own the successful execution and delivery of all cross-functional activities required for product launches, major feature releases and ongoing product initiatives.
• Be personally accountable for launch readiness, delivery coordination, timeline management, and execution outcomes.
• Drive launches from planning through implementation, go-live, and post-launch stabilisation.
• Ensure launch objectives, timelines, dependencies, and success criteria are clearly defined and achieved.
• Lead and coordinate cross-functional teams across Product, Engineering, Compliance, Operations, Finance, Sales, Marketing, Partner Management, Implementation and Support.
• Drive alignment, decision-making, and accountability across stakeholders to maintain delivery momentum.
• Proactively identify and resolve risks, blockers, gaps, and dependencies that could impact launch success.
• Escalate issues where necessary while proposing practical mitigation and recovery plans.
• Develop and maintain product launch checklists, detailed launch plans, governance structures, RAID logs, milestone tracking, and readiness checkpoints.
• Ensure all teams deliver against agreed commitments and timelines.
• Track implementation progress and provide clear, proactive status reporting to leadership and stakeholders.
• Maintain high operational discipline and ensure launches are executed with minimal disruption and strong stakeholder confidence.
• Ensure operational readiness across all functions prior to launch, including support processes, documentation, training, communications, monitoring, and incident response preparation.
• Coordinate regulatory, compliance, security, and commercial readiness activities as part of launch sign-off.
• Lead go-live coordination activities and oversee post-launch monitoring and issue resolution.
• Take ownership of post-launch reviews, lessons learned, and continuous improvement actions.
• Improve and scale launch management frameworks, governance processes, tooling, and execution standards.
• Build repeatable playbooks and best practices to improve predictability and launch quality across the organisation.
• Foster a culture of ownership, accountability, and execution excellence across cross-functional teams.

Requirements

• 5+ years of experience in project management, program management, delivery management, or product operations.
• Proven track record of personally driving complex cross-functional initiatives to successful delivery in fintech, payments, SaaS, or technology environments.
• Strong experience managing high-visibility product launches involving multiple teams and stakeholders.
• Excellent organisational, communication, and stakeholder management skills.
• Strong sense of ownership with the ability to drive accountability and execution without direct authority.
• Ability to operate effectively in fast-paced, evolving environments with competing priorities.
• Experience with Agile delivery methodologies and software development lifecycles.

Skills

• Fintech
• Payments
• SaaS
• Technology
• Agile delivery methodologies
• Software development lifecycles
• Open banking
• APIs
• Regulated financial services
• Enterprise product implementations
• Partner-facing product implementations
• Jira
• Confluence
• Asana
• Monday.com

Location

• Remote

Work Type

• Flexible working arrangements

Experience Level

• 5+ years of experience

Education Level

• PMP, PRINCE2, Agile, or Scrum certifications are advantageous.

Benefits

• Competitive compensation and benefits.

About the Company

• Token.io is building an open future for everyone.
• We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out.
• They help us make better products, better decisions, and a better place for everyone to work.
• So, come as you are.
• We acknowledge and embrace different backgrounds, identities and abilities.
• Respect is our default, and empathy is our baseline.
• No one succeeds until we all do.

Equal Opportunity

• Open to all