Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Tenstorrent is seeking a Support Engineer, AI Infrastructure to ensure the stable operation of AI servers and related infrastructure. This role involves maintaining highly available AI infrastructure by handling system maintenance, incident response, and preventive maintenance for GPU clusters, storage, and network equipment, in collaboration with internal and external stakeholders.

Responsibilities

• Maintain and inspect AI servers and related systems (GPU clusters, storage, network equipment).
• Respond to server failures, including initial troubleshooting and on-site repairs.
• Monitor system status and analyze logs using NOC and remote monitoring tools.
• Create incident reports and communicate with stakeholders during troubleshooting.
• Update firmware, BIOS, and drivers.
• Plan and execute regular inspections and preventive maintenance for customers.
• Escalate issues in coordination with engineering and support departments.
• Manage inventory of maintenance parts and coordinate the delivery of replacement parts.
• Support on-site deployment and lead installation/relocation tasks.

Requirements

• Experience in hardware maintenance and incident response, with the ability to perform quick on-site troubleshooting.
• Proactive in providing support in customer sites and data center environments.
• Basic knowledge and practical experience with Linux servers, GPU servers, and network equipment.
• Ability to calmly assess situations and escalate appropriately during incidents.
• Ability to communicate accurately and politely while collaborating with domestic and international stakeholders.
• Desire to deepen understanding of AI infrastructure and high-performance computing environments through practical experience.
• Experience maintaining x86 servers, particularly GPU servers.
• Skills in troubleshooting hardware failures (power, memory, storage, PCIe, GPU, etc.).
• Experience operating in Linux environments (Ubuntu, RHEL, CentOS, etc.).
• Basic network knowledge (L2/L3, TCP/IP, DHCP, IPMI).
• Experience in technical support at customer sites or on-site support experience.
• Skills in creating documentation for incident response and maintenance work.
• Experience using diagnostic tools such as IPMItool, smartctl, and nvidia-smi.
• Ability to read English manuals and communicate with overseas support desks.
• Possession of a valid driver's license.

Skills

• Hardware maintenance
• Incident response
• On-site troubleshooting
• Linux server operation
• GPU server operation
• Network equipment operation
• NOC operations
• Remote monitoring
• Log analysis
• Firmware updates
• BIOS updates
• Driver updates
• Preventive maintenance
• Escalation management
• Inventory management
• On-site deployment support
• Hardware troubleshooting
• Network knowledge
• Technical documentation
• Diagnostic tool usage
• English communication
• Japanese communication
• NVIDIA GPU servers
• Supermicro hardware
• Inspur hardware
• Lambda hardware
• Ethernet
• InfiniBand
• NVLink
• PCIe switches
• Data center operations
• Deep learning
• AI workloads
• Linux shell scripting

Location

• Tokyo

Work Type

• Full-time

Experience Level

• All seniorities

About the Company

• Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency.
• With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors.
• Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible.
• We value collaboration, curiosity, and a commitment to solving hard problems.
• We are growing our team and looking for contributors of all seniorities.

Equal Opportunity

• This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.