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About the Role

Commerce is seeking a Senior Product Manager, Payments to drive major product outcomes across the Payments & Financial Services portfolio. This individual contributor role is responsible for setting strategy and leading execution within the Core Payments and Financial Services portfolio, acting as a product "force multiplier" to align teams and solve complex problems.

Responsibilities

• Own strategy & outcomes across Payments and Financial Services, ensuring that Commerce’s Core Payments offering evolves in-line with the rapid evolution and innovation within the sector
• Act as an internal subject matter expert for Commerce’s Core Payments capabilities, with technical fluency
• Lead ambiguous, cross-team initiatives across time zones where alignment is hard and tradeoffs are real
• Work collaboratively with colleagues in Engineering and Product to deliver impactful projects which enhance merchant experience, on-time and with a sense of urgency
• Define platform-level capabilities that support a variety of merchant payment use cases from SMB to large Enterprise, both B2B and B2C
• Drive strategy, roadmap, and measurable outcomes within the Core Payments domain
• Translate the payments vision into an actionable portfolio plan with clear sequencing, dependencies, and success metrics
• Develop strong point-of-view on market needs within Core Payments and where Commerce should develop in-house vs utilize partners
• Build a deep and structured understanding of merchant payment and financial services requirements through research, merchant discussions and data
• Maintain an informed view of the latest developments in payments and adjacent financial services solution categories
• Represent customer needs and trade-offs succinctly to stakeholders in the form of business cases; ensure roadmap decisions are grounded in evidence
• Define the end-to-end customer experience across user interfaces, developer interfaces and agentic interfaces
• Work on cross-functional programs from discovery through launch and iteration, coordinating across multiple product and engineering teams
• Help define product requirements, success metrics, and go/no-go criteria that drive quality, performance, and scalability
• Demonstrate clear decision-making through structured tradeoffs (customer impact, platform complexity, time-to-value, and commercial upside)
• Own KPI outcomes for your areas (e.g. conversion, adoption, retention impact, revenue)
• Partner with Sales, Customer Success, Product Marketing and Solutions Engineering to ensure new capabilities meet merchant needs and are clearly differentiated

Requirements

• 5–8+ years of product management experience, including ownership of complex platform or enterprise product areas
• Prior experience in payments and/or financial services is required
• Proven ability to lead cross-team initiatives that require alignment across Product, Engineering, Design, and GTM
• Exhibits intellectual curiosity to explore cutting edge innovations within payments and financial services
• An established track record of shipping products that drive measurable outcomes (e.g. conversion, retention, expansion, revenue, efficiency)
• Exceptional written and verbal communication skills; able to drive clarity with both commercial and technical teams
• Proficient at using AI tools in your professional role, including Claude and ChatGPT
• Comfortable working across time zones: this role will regularly work with key stakeholders and colleagues in Europe, the USA and Australia
• Strong analytical skills and comfort using data to prioritize and measure impact
• Demonstrated ability to operate effectively amid ambiguity and changing conditions
• Technical background or strong technical fluency (APIs, data models)
• Experience establishing product operating practices
• Able to travel occasionally (1-4x a year) as business needs require

Skills

• Product Management
• Payments
• Financial Services
• Cross-team initiatives
• AI tools (Claude, ChatGPT)
• Analytical skills
• Data analysis
• Technical fluency (APIs, data models)

Location

• Sydney metro area

Work Type

• Hybrid

Experience Level

• Senior

About the Company

• Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, creating an open, AI-driven commerce ecosystem to empower businesses.
• We connect tools and systems that power growth, enabling businesses to unlock data potential, deliver seamless cross-channel experiences, and adapt to market changes.
• We believe in harnessing AI responsibly to unlock new possibilities.
• Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.
• BigCommerce provides the leading e-commerce platform for merchants of all sizes, enabling them to concentrate on growing their businesses.
• We are a group of clever, committed, curious people, unleashing talent in all we do.
• We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better.
• We Do Extraordinary–and that’s no small feat!
• Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary.
• We’re natural problem-solvers, champions of empowering businesses, and hungry learners.

Equal Opportunity

• At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
• We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment.