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About the Role

The Senior Account Manager is a crucial role in ClarusONE, acting as the main point of contact for the Member and managing the interface between the Member and ClarusONE. This role ensures buy-side and sell-side alignment, anticipates Member needs, facilitates value maximization, and drives strategic alignment for Generic medicines.

Responsibilities

• Lead and develop a solid and trusting relationship between Walmart and ClarusONE
• Develop a complete understanding of the Member needs for the Walmart pharmacy business
• Establish and operate within the agreed account management framework, oversee QBR’s and manage the annual Member strategic joint planning process
• Engage in frequent strategic planning meetings to align buy-side and sell-side strategies
• Coordinate activities to exceed assigned targets for growth and deliver on strategic objectives
• Facilitate solution development efforts that address Member wants/needs
• Evaluate the performance of any Member initiatives to ensure learnings are identified and corrective actions are proposed
• Ensure the development of internal processes for proactive issue identification and timely resolution on behalf of the Member
• Ensure relevant Member information is cascaded to all relevant internal teams at ClarusONE
• Plan and present reports on Member progress, goals, and quarterly initiatives
• Continuously seek to drive operational efficiencies between Member and ClarusONE
• Support resolution of Member operational issues and develop plans to align sourcing activities within ClarusONE
• Monitor and report on financial and commercial performance for the Walmart account
• Lead and develop the Account Associate, Walmart, setting clear SMART objectives, conducting regular one-to-ones, and actively supporting their professional growth
• Act as deputy to the Senior Director, Member Engagement where required and contribute positively to the broader team culture
• Working with the Account Associate to ensure reports and metrics are reviewed monthly to identify process efficiency and corrective actions
• Drive high Member satisfaction by ensuring ClarusONE consistently meets or exceeds agreed service standards and commitments
• Define and track meaningful KPIs covering Member engagement, initiative progress, and savings performance, and report these to the Senior Director
• Develop and maintain a deep understanding of the generic pharmaceutical industry, including market dynamics, competitive landscape, and regulatory developments
• Take ownership of pipeline visibility and launch readiness activities, including Day 1 and Day 181 launch coordination
• Ensure Walmart has timely access to relevant information through the ClarusONE Member Portal

Requirements

• Typically requires 9+ years of professional experience
• 1+ years of supervisory and/or management experience
• Minimum of 8 years of experience in account management, sales, sourcing, business development or product management
• Strong data literacy, including proficiency in MS Excel and/or Access for data extraction and manipulation
• Familiarity with digital and analytics platforms is advantageous
• Well organized, process and team-oriented with the ability to prioritize quickly
• Excellent communication skills and able to work with all levels of management and internal/external customers to get results quickly
• Able to communicate decisions and recommendations to stakeholders in a high-pressure environment
• Highly motivated self-starter: ability to initiate and manage work with sense of urgency
• Ability to effectively deliver “bad news” and manage conflict to successful resolution
• Ability to perform in a fast-paced, results driven environment that is constantly changing
• Ability to build and maintain long term relationships
• Willingness and ability to travel internationally, including regular travel to the US (including Bentonville, AR) for Member engagement, and attendance at 3 to 5 industry conferences per year
• Flexibility to accommodate time zone differences and occasional out-of-hours working is required
• Formal training in negotiations and/or demonstrated experience

Skills

• Client management
• Commercial acumen
• Negotiation
• Strategic thinking
• Interpersonal skills
• Relationship management
• Problem-solving
• Procurement
• Services
• Supply chain
• Sales
• Key account management
• Sales of business development
• Data literacy
• MS Excel
• MS Access
• Dashboards
• Reporting tools
• Large datasets
• Commercial insight
• Digital platforms
• Analytics platforms
• Communication skills
• Team-oriented
• Prioritization
• Urgency
• Conflict resolution
• Relationship building
• Travel
• Negotiations

Location

• US

Work Type

• Full-time

Experience Level

• Senior
• 9+ years professional experience
• 1+ years supervisory/management experience
• 8+ years account management, sales, sourcing, business development or product management experience

Education Level

• Bachelor’s degree
• Degree or equivalent experience
• Preference for Finance, Economics, Business or similar
• Preference for Masters in Business Administration

About the Company

• McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
• We are known for delivering insights, products, and services that make quality care more accessible and affordable.
• We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
• Together, we thrive as we shape the future of health for patients, our communities, and our people.