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About the Role

We’re hiring an Operations Analyst to help support the continued rapid growth of Onyx. This is a highly visible, hands-on role focused on platform monitoring, data analysis, issue identification, and operational excellence in a fast-paced startup environment. The ideal candidate is detail-oriented, analytically minded, passionate about the sports world, and excited to wear multiple hats while helping build an industry-defining company.

Responsibilities

Monitor general platform activity and user interaction with all offerings.
Analyze platform and user data with the Customer Success team to identify trends, opportunities, and areas for improvement.
Assist the Trading team by reporting pricing discrepancies, assessing market performance, and overseeing platform liability.
Flag and escalate platform bugs, data inconsistencies, and internal system concerns.
Support ad hoc finance and regulatory projects, including policy editing, tax organization, and administrative responsibilities.
Storyboard process adjustments to increase efficiency and optimize user experience.

Requirements

Passion for sports gaming, fantasy sports, prediction markets, or related industries.
Exceptional attention to detail with a customer-first mindset.
Ability to accurately investigate root causes and propose solutions independently.
Strong communication skills and ability to collaborate across multiple teams.
Excited to work in a fast-paced environment with evolving priorities.
Flexible and willing to work evenings, weekends, and major sporting events when needed.
Preference for candidates who have used the Onyx web or mobile platform.
No employment visa sponsorship offered for this position.

Skills

Microsoft Excel (Advanced proficiency)
SQL (Working knowledge)

Location

NoHo, New York City

Work Type

In-person

Experience Level

2+ years of professional experience preferred
Recent graduates and early-career candidates encouraged to apply

Salary/Compensations

70k-100k

About the Company

Onyx is an online prediction platform poised to shake up the world of sports.
Experienced immense growth in user activity and strong engagement across product and marketing.
Founded by Harvard graduates with a background at Jane Street.
Headquartered in downtown Manhattan.