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About the Role

We are seeking a strategic professional to drive enterprise-wide process improvements and transformation initiatives. In this role, you will partner with stakeholders to analyze complex operations, identify high-impact opportunities, and deliver measurable improvements in operational efficiency, customer experience, and revenue enablement within a fast-moving environment.

Responsibilities

• Lead and own delivery of large, complex, high-impact programs, ensuring alignment across teams and accountability for achieving defined business outcomes.
• Define and oversee execution of enterprise-wide transformation initiatives, with end-to-end accountability for delivery, risk management, and achieving targeted objectives.
• Evaluate and implement process changes that improve operational efficiency, improve customer experience, and drive measurable efficiency gains across the organization.
• Identify integration opportunities and manage communication of program changes with stakeholders, including senior leadership.
• Develop business cases and executive presentations to secure alignment and approval for transformation initiatives.
• Analyze complex data sets to inform decisions, prioritize initiatives, and translate insights into actionable recommendations.
• Drive alignment across business, technology, and customer-facing teams to enable successful implementation of initiatives.
• Guide and support cross-functional teams to deliver measurable operational and customer outcomes.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• 7–10 years of experience in business transformation or a related role.
• Experience in payments, fintech, or digital platform transformations (including customer onboarding and Sales & Operational platforms modernization is highly valued).
• Expertise in process optimization, automation, and customer experience practices.
• Experience leading enterprise-scale strategic initiatives involving cross-functional stakeholders.
• Strong leadership capabilities with experience leading cross-functional teams and influencing senior executives.
• Demonstrated ability to manage complex problem-solving and deliver data-driven solutions with measurable results.
• Excellent communication and presentation skills, with the ability to distill complex information into actionable insights.
• Prior industry experience.
• Bilingual English and French.

Skills

• Process optimization
• Automation
• Customer experience practices
• Leadership
• Cross-functional team leadership
• Influencing senior executives
• Complex problem-solving
• Data-driven solutions
• Communication
• Presentation skills

Location

• Toronto, ON

Work Type

• Hybrid

Experience Level

• 7-10 years

Education Level

• Bachelor's degree or equivalent work experience

Salary/Compensations

• $118,000 - $154,000

Benefits

• Comprehensive Total Rewards Program
• Performance-based bonuses
• Flexible benefits starting from day one
• Choice of a health spending account (HSA) or personal spending account (PSA)
• Retirement planning support
• Profit-sharing programs with company match
• Defined contribution pension plan
• Growth & development opportunities
• Unlimited access to Coursera
• Mentorship programs
• Internal gig marketplace
• Holistic wellness support
• Employee & Family Assistance Program
• 24/7 virtual healthcare
• Workplace wellness initiatives
• Hybrid work arrangements
• Work from Abroad program
• Paid time off programs
• Recognition and rewards programs
• Exclusive banking perks from RBC & BMO
• Access to great employee discounts

About the Company

• Moneris is the original Canadian fintech, powering businesses from the smallest micro-merchant to large enterprises with commerce solutions, expert knowledge, and local support.
• For 25 years, Moneris has been the partner Canadians rely on to kickstart their dreams online, expand to a brick-and-mortar space, or find new ways to connect with customers.
• Moneris is proudly powering Canadian commerce for businesses, big and small, from coast to coast to coast.
• Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible.
• We provide resources, opportunities, and an inclusive environment that empower our people to drive their careers forward and create a positive impact on Canadian businesses.

Equal Opportunity

• We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
• Moneris is proud to be recognized as a 5-Star DEI Employer, reflecting our commitment to creating an inclusive, welcoming workplace where everyone belongs.