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About the Role
Servers lead the Guest Experience at the table, ensuring Guests have everything they need from appetizers to desserts. They are masters of situational service, tailoring their style to meet Guest needs. Servers are responsible for order accuracy and maintaining a positive, Guest-focused attitude throughout the dining experience. They champion a fun and safe work environment and contribute to a thriving workplace culture.
Responsibilities
- Leads by example and works alongside team members.
- Achieves goals through strong organizational skills and effective time management.
- Builds relationships by finding common ground and working cohesively with all team members.
- Champions the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety.
- Effectively communicates, sharing goals and challenges.
- Maintains composure and thrives in a fast-paced environment.
- Practices responsible selling and serving of alcohol, handles payments, and anticipates Guest expectations by offering promotions and utilizing bar and food knowledge.
- Seeks new learning and skill-building moments through professional development opportunities.
Requirements
- Friendly, outgoing, and approachable personality.
- Strong communication and listening skills.
- Ability to handle guest complaints professionally.
- Focus on delivering a positive guest experience.
- Works well with kitchen staff and other servers.
- Supports team during busy shifts.
- Positive attitude in a fast-paced environment.
- Ability to manage multiple tables at once.
- Prioritize tasks efficiently under pressure.
- Stay organized during rush hours.
- Upselling food, drinks, and specials.
- Menu knowledge (ingredients, allergens, recommendations).
- Ability to suggest pairings and promotions.
- Accurate order taking and billing.
- Ensuring food quality and presentation.
- Following hygiene and safety standards.
Skills
- Customer Service
- Communication
- Listening
- Teamwork
- Multitasking
- Time Management
- Sales
- Attention to Detail
Salary/Compensations
- CAD $17.60/Hr.
Benefits
- Flexible scheduling
- Career growth opportunities
- Community involvement
- Scholarship Program
- Management Training Programs
- Leadership Development conferences
- Mentorship programs
- Respectful culture
- Reward and recognition programs
About the Company
- Boston Pizza offers flexible scheduling that fits your lifestyle and contributes to your life-work balance.
- There are exciting opportunities for career growth within the restaurant or at Boston Pizza head office.
- Build relationships and give back to your local community.
- Boston Pizza offers a Scholarship Program.
- Boston Pizza offers Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives.
- Boston Pizza fosters a respectful culture and work environment where feedback matters.
- Boston Pizza has fantastic reward and recognition programs.