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About the Role

Drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level.

Responsibilities

• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
• Own the delivery system end-to-end, establishing business standards for the entire organisation.
• Provide the leadership team with operational data for informed decision-making, including delivery status, budget positions, risk indicators, and capacity outlook.
• Build and sustain a strong, unified team culture across all regions, ensuring delivery teams operate as one global team.
• Create an environment where people want to do their best work, understanding culture as the foundation for all processes.
• Foster professional pride in delivery standards, making quality and consistency part of the team's identity.
• Connect people across geographies by creating forums, rituals, and shared experiences.
• Design, maintain, and enforce quality frameworks, checklists, and processes for consistent delivery standards.
• Identify quality and consistency issues across regions before they reach clients, acting as an early warning system for systemic delivery risks.
• Drive continuous improvement in quality outcomes through data, process refinement, and structured governance.
• Manage the shared resource pool across regions, assessing capability, tracking availability, and preparing staffing recommendations.
• Build and maintain a rolling capacity view for proactive organisational planning.
• Own time-to-fill performance, ensuring efficient staffing of engagements.
• Serve as the primary owner of career development, skills frameworks, and training for delivery and technical teams.
• Conduct skills assessments, identify development needs, and build training programmes.
• Manage onboarding effectiveness to ensure new team members are productive within a defined timeframe.
• Initiate and manage performance improvement plans.

Requirements

• Build your authority through demonstrated value, making jobs easier and delivery more consistent.
• Be transparent about delivery risks, surfacing reality without filtering.
• Prioritise quick wins to demonstrate early value and build trust.
• Work collaboratively with Directors as a genuine partner, respecting each other's domains.
• Protect the team culture as the organisation grows.
• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
• Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
• Proven track record of building governance systems, quality frameworks, and operational processes.
• Experience managing a shared resource pool or bench model.
• International delivery experience, comfortable working across time zones and cultures.
• Experience with delivery tracking tools, dashboards, and reporting systems.
• Systems thinker, designing infrastructure that connects the parts.
• Ability to influence without authority, building credibility through demonstrated value.
• Builder mentality, finding satisfaction in creating infrastructure.
• Collaborative partner, working effectively with senior commercial leaders.
• Culture builder, understanding culture as a prerequisite for good process.
• People developer, investing in growing team capability.
• Transparent communicator, surfacing reality and flagging risks early.

Skills

• Delivery management
• Operations management
• Programme management
• Software license compliance
• Software asset management
• Technology advisory
• Governance systems
• Quality frameworks
• Operational processes
• Resource pool management
• Capacity planning
• Skills assessment
• International delivery
• Delivery tracking tools
• Dashboards
• Reporting systems
• Systems thinking
• Influence without authority
• Builder mentality
• Collaboration
• Culture building
• People development
• Transparent communication

Location

• EMEA

Work Type

• Flexible working environment

Experience Level

• Significant experience in delivery management, operations management, or programme management

Education Level

• Degree-level education or equivalent professional experience
• Relevant certifications in project management, delivery management, or quality frameworks are advantageous (e.g., PMP, PRINCE2, ITIL, Six Sigma, or similar)
• ITAM, SAM, or vendor-specific compliance certifications are a plus but not required

Benefits

• Flexible working environment
• Paid mental health days
• Generous vacation package
• Competitive compensation

About the Company

• Connor Consulting International is a specialist advisory firm delivering software license compliance and advisory services to a global client base.
• We are in an exciting period of growth and organisational maturity.
• Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy.
• The result is a firm where the delivery engine is as strong as the commercial engine.

Equal Opportunity

• Connor Consulting Partners Ltd. is an equal opportunity employer and values diversity, equality, and inclusion.
• We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.