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About the Role

Promote brand awareness, drive sales through up-selling, and manage customer interactions to schedule preview package sales and tours. This role involves communicating sales details, overcoming objections, and ensuring potential clients meet eligibility requirements.

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining guest loyalty.
• Communicate with potential owners/customers via telephone to set up preview package sales/day tours.
• Explain details and requirements for attending a sales presentation and verify eligibility.
• Overcome potential owner/customer objections with a polite and enthusiastic demeanor.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Check accommodation and date availability, offering alternatives if needed.
• Answer guest questions about property facilities/services.
• Contact appropriate departments to resolve guest issues.
• Manage time effectively to attend daily team meetings and training sessions.
• Manage all sales process collaterals.
• Ensure telesales consultants update the system with contact information.
• Follow all company policies and procedures.
• Maintain personal appearance, confidentiality, and guest/coworker privacy and security.
• Speak clearly and professionally, prepare and review documents accurately, and answer telephones with proper etiquette.
• Develop and maintain positive working relationships and learn from feedback.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.
• Conduct outbound/inbound calls to set up preview package sales/day tours to achieve targets.
• Establish roster scheduling.
• Establish accurate reports of call center performance.
• Assist in training hourly employees on daily tasks and job aspects.
• Provide call monitoring and feedback for performance improvement.
• Evaluate current processes and suggest improvements.
• Assist the team to meet business requirements to agreed standards.
• Oversee all packages sold and bookings to ensure quality.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Ensure agreed customer service standards are consistently met.
• Discuss work topics discreetly and quietly.
• Exchange information with coworkers using electronic devices.
• Speak to guests and coworkers using clear, appropriate, and professional language.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Contact appropriate individuals or departments to resolve guest issues.
• Develop and maintain positive and productive working relationships.
• Support all coworkers and treat them with dignity and respect.
• Handle sensitive issues with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees.
• Follow company and department safety and security policies and procedures.
• Improve sales presentation approach through self-critique, practice, and feedback.
• Participate in formal training sessions.
• Maintain awareness of current events and location information for customer relationship building.
• Understand and abide by state and federal regulations regarding sales and marketing activities.
• Perform other duties as assigned.

Requirements

• Minimum of Secondary school certification.
• Minimum 1 year of work experience in this industry.
• Proven verbal and written communication skills.
• Proficiency in computer word processing with knowledge of Microsoft Excel and Word.
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills.
• Must be able to handle a flexible work schedule including weekends, holidays, and evenings.
• Experience in high volume, fast-paced, results-oriented business environments.
• Must be able to handle a flexible work schedule which will include weekends, holidays and evenings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Skills

• Sales techniques
• Up-selling
• Customer service
• Communication
• Microsoft Excel
• Microsoft Word
• Time management
• Teamwork
• Organizational skills
• Attention to detail
• Problem-solving
• Active listening

Location

• Onsite

Work Type

• Full-time
• Flexible schedule

Experience Level

• 1+ years of experience

Education Level

• Secondary school certification

Benefits

• Paid Annual Leave
• Paid Sick Leave
• Social Insurance
• Marriott Hotel Discounts

About the Company

• Marriott Vacations Worldwide is a leading global vacation company.
• Our success comes from the quality and longevity of our relationships with associates and customers.
• We create vacations that move you, where meaningful moments are made together.
• Our associates want fulfilling lives, and vacations help us discover our best selves.
• We have 20,000+ Associates worldwide.
• We operate in Vacation Ownership with 7 Iconic Brands, approximately 120 Vacation Ownership Resorts, and over 700,000+ Owner families.
• We also have Exchange & Third-Party Management with over 3,200 affiliated resorts in over 90 countries and territories and approximately 1.6 million exchange network members.

Equal Opportunity

• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.