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About the Role

We are seeking a Travel Customer Care Specialist to assist clients with travel-related support and coordination throughout the planning process. This role is centered around providing responsive service, maintaining organized travel details, and helping create a smooth client experience from beginning to end.

Responsibilities

• Support clients with travel inquiries, reservation details, and itinerary updates
• Coordinate travel arrangements, including accommodations, transportation, and activities
• Communicate professionally with clients through email, messaging, and phone support
• Review travel information to ensure accuracy and completeness
• Assist with schedule changes, updates, and general travel support needs
• Maintain organized documentation and client records

Requirements

• Strong customer service and communication skills
• Ability to stay organized while managing multiple client requests
• Comfortable using online systems and digital communication tools
• Detail-oriented with strong follow-up skills
• Ability to work independently in a remote environment
• Experience in hospitality, customer support, administrative work, or travel services is beneficial

Skills

• Customer service
• Communication
• Organization
• Digital communication tools
• Detail-oriented
• Follow-up

Location

• Remote

Work Type

• Remote
• Flexible scheduling