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About the Role
This field-based role in the Cardiac Rhythm Management division provides comprehensive engineering, sales, educational, and technical support. It involves responding to field inquiries from physicians, healthcare professionals, patients, and sales staff regarding CRM products, focusing on innovative technologies for heart arrhythmias.
Responsibilities
- Provide comprehensive engineering, sales, educational, and technical support.
- Respond to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM products.
- Act as a clinical interface between the medical community and the business.
- Build and sustain credible business relationships with customers and share product expertise.
- Provide engineering, sales, education, and clinical support in response to field inquiries.
- Demonstrate a thorough command of all CRM products, related product and technical knowledge, trends, and players.
- Develop, lead, and/or facilitate training sessions and other programs on CRM products for healthcare professionals.
- Provide additional back-up support to CRM Sales Representatives.
Requirements
- Capability to obtain certification in CRM products.
- Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
- Familiarity with cath lab and operating room procedures and protocol.
- Demonstrate advanced knowledge of cardiac pacing systems.
- Apply engineering skills and abilities to interpret and solve complex clinical problems.
- Possess strong written and verbal communication skills.
- Possess excellent interpersonal, presentation, analytical, and organizational abilities.
- Meet deadlines effectively.
- Be detail-oriented and capable of working independently.
- Collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals.
- Manage multiple assignments simultaneously and efficiently.
- Have extensive personal computer skills, including experience with Microsoft Office or equivalent software for graphics, word processing, databases, and authoring programs.
Skills
- Product expertise
- CRM product knowledge
- Technical knowledge of CRM products
- Knowledge of industry trends and players
- Cardiology knowledge
- Electro-physiology knowledge
- Cardiac electro-physiology procedures knowledge
- Cath lab procedures
- Operating room protocol
- Advanced knowledge of cardiac pacing systems
- Engineering skills
- Problem-solving (clinical problems)
- Written communication
- Verbal communication
- Interpersonal skills
- Presentation skills
- Analytical skills
- Organizational skills
- Detail-oriented
- Independent work
- Collaboration
- Multitasking
- Personal computer skills
- Microsoft Office (graphics, word processing, databases, authoring programs)
Location
- Burlingame, CA
- San Mateo, CA
- Field-based
Work Type
- Field-based
Experience Level
- Minimum of 2+ years of related experience
Education Level
- Bachelor’s degree in Bio-Medical Engineering or related field
- Equivalent healthcare experience
- Program certification from an accredited cardiac training program
Salary/Compensations
- $61,300.00 – $122,700.00
Benefits
- Career development with an international company
- Opportunity to qualify for free medical coverage in Health Investment Plan (HIP) PPO medical plan
- Excellent retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit (affordable and convenient path to a bachelor’s degree)
- Health and wellness benefits
About the Company
- Abbott is a global leader in Cardiac Rhythm Technologies.
- Abbott offers work that matters, growth, learning, and support for self and family.
- Abbott is recognized as a great place to work in dozens of countries worldwide.
- Abbott is named one of the most admired companies in the world by Fortune.
- Abbott is recognized as one of the best big companies to work for.
- Abbott is recognized as the best place to work for diversity, working mothers, female executives, and scientists.
- Abbott provides diverse opportunities to build your future and live your best life.
Equal Opportunity
- Abbott is an Equal Opportunity Employer, committed to employee diversity.