Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customer Reliability Engineer (CRE) interacts directly with customers, applying Site Reliability Engineering (SRE) best practices to support the Hypershield software suite on Nexus Switches, virtualization technologies, cloud providers, and Kubernetes. This role involves understanding customer architectures, resolving incidents, and enhancing organizational insight into customer health.

Responsibilities

• Provide world-class support and issue resolution for incidents.
• Enhance organizational view into customer health.
• Gain deep understanding of customer architectures and configurations.
• Work with internal and external stakeholders.
• Apply CRE practices to the Hypershield software suite.

Requirements

• Bachelor’s degree with 8 years of experience, or Master’s degree with 6 years of experience, or equivalent industry experience.
• Experience in networking concepts and technologies across OSI layers 2 through 7.
• 2+ years of direct experience supporting enterprise customers in a technical capacity.
• 1+ years of experience securing operating system instances, applications, or distributed systems.
• 3+ years of hands-on experience operating Linux systems.
• Experience with Kubernetes, cloud-native, or container architecture.
• 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments.
• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native environments.
• Direct experience using network troubleshooting tools, including packet capture and analysis utilities.
• 2+ years of experience acting as a higher escalation point across multiple product lines.
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments.
• Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Possession of CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications.

Skills

• Networking concepts (OSI layers 2-7)
• Operating system security
• Application security
• Distributed systems security
• Linux systems operation
• Kubernetes
• Cloud-native architecture
• Container architecture
• Cisco Nexus switches configuration and management
• Network troubleshooting tools
• Packet capture and analysis utilities
• Customer Reliability Engineering (CRE) practices
• Production Readiness Reviews (PRRs)
• Customer Test Environments (CuTEs)
• Tooling
• Monitoring
• Knowledge base creation
• Retrospectives
• AWS
• Azure
• GCP
• CCNP Data Center
• CCNP Enterprise
• DevNet Professional
• CCIE Data Center
• CCIE Enterprise
• DevNet Expert

Location

• U.S.
• Canada
• New York City Metro Area
• Non-Metro New York state
• Washington state

Experience Level

• 8 years of experience (with Bachelor's degree)
• 6 years of experience (with Master's degree)
• Equivalent industry experience
• 2+ years supporting enterprise customers technically
• 1+ years securing OS instances, applications, or distributed systems
• 3+ years operating Linux systems
• 2+ years configuring and managing Cisco Nexus switches
• 2+ years acting as a higher escalation point across multiple product lines

Education Level

• Bachelor’s degree
• Master’s degree
• Equivalent industry experience
• CCNP Data Center certification
• CCNP Enterprise certification
• DevNet Professional certification
• CCIE Data Center certification
• CCIE Enterprise certification
• DevNet Expert certification

Salary/Compensations

• $158,200.00 - $200,700.00 (U.S. and/or Canada)
• $158,200.00 - $241,700.00 (New York City Metro Area)
• $140,600.00 - $241,800.00 (Non-Metro New York state & Washington state)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short-term disability coverage
• Long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday (for non-exempt employees)
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (for non-exempt employees)
• Flexible vacation time off program (for exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (for non-sales roles)
• Performance-based incentive pay (for sales plans)

About the Company

• Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF.
• Cisco Isovalent builds open-source software and enterprise solutions for networking, security, and observability in cloud-native infrastructure.
• Cilium is a flagship technology chosen by industry-leading global organizations.
• Cisco revolutionizes how data and infrastructure connect and protect organizations in the AI era.
• Cisco has innovated for 40 years to create solutions powering human and technology collaboration across physical and digital worlds.
• Cisco solutions provide unparalleled security, visibility, and insights across the digital footprint.
• Cisco fosters experimentation and creation of meaningful solutions through its technology and worldwide network of experts.
• Cisco emphasizes teamwork and empathetic collaboration to achieve global impact.