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About the Role

Own the client experience function at Allied Maker, managing the team responsible for every client touchpoint. Set communication standards, build systems and processes, and collaborate with production, operations, and leadership to ensure client experience matches product quality. Learn the lighting industry while bringing leadership instincts and relationship management skills.

Responsibilities

• Manage the team responsible for every touchpoint between clients and product.
• Set the standard for client communication, response, and problem resolution.
• Build out client experience systems and processes.
• Work directly with production, operations, and leadership to ensure client experience reflects product quality.

Requirements

• 5+ years in a senior client-facing role.
• At least 2 years managing a team.
• Experience in luxury retail, fashion showrooms, hospitality, galleries, or similar high-touch environment.
• Proven ability to manage complexity, including multiple clients, long lead times, custom specifications, and high expectations simultaneously.
• Manager's instinct: ability to raise the floor of the people around you without micromanaging.
• Exceptional written communication skills, with clarity and authority.
• Ability to read the register a client needs.
• Experience building or improving systems such as intake processes, follow-up protocols, and client documentation.
• Comfort working directly with founders and senior leadership in a fast-moving environment.

Skills

• Client relationship management
• Team leadership
• System building
• Written communication
• Problem resolution

Location

• New York

Work Type

• Full-time

Experience Level

• Senior
• Management

Salary/Compensations

• $100,000—$125,000 USD

Benefits

• Leadership role with real scope
• Direct access to founders
• Opportunity to represent a high-quality product with a story
• Involvement in a company scaling rapidly
• Chance to build something new

About the Company

• Designs and manufactures handcrafted lighting for significant interiors.
• Every fixture is made in New York, by hand.
• A small, fast-growing company where client care is core.
• A company at an inflection point, scaling from 50 to 100+ people over the next 18 months.