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About the Role

The Sales Associate serves as a front-line ambassador for the Coach brand, delivering an elevated, personalized shopping experience. This role focuses on meeting personal and store sales goals, supporting daily store operations, and blending luxury-retail service with omni-channel selling and team collaboration to foster brand loyalty and revenue.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales via cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) for data capture and repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques.
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising.
• Ensure sales floor and stockroom cleanliness, organization, and stocking; adhere to retail policies, POS, and asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment and encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Requirements

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), and walkie-talkie use.
• Ability to read price/release sheets.
• Ability to work at a fast pace.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak busy season, and high-traffic retail days (e.g., public holidays).
• A combination of education and experience will be considered.

Skills

• Luxury retail background (preferred).
• Social media savvy (preferred).
• Experience with live-stream shopping or video demos (preferred).
• Clienteling and data acquisition skills (preferred).
• Courage.
• Creativity.
• Customer Focus.
• Dealing with Ambiguity.
• Drive for Results.
• Interpersonal Savvy.
• Learning on the Fly.

Work Type

• Flexible schedule
• Retail hours (nights, weekends, holidays)

Experience Level

• 1+ years of sales experience

Education Level

• A combination of education and experience will be considered

Salary/Compensations

• Base Pay Range $15.00-$19.50

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

About the Company

• Coach is a global fashion house founded in New York in 1941.
• Inspired by Creative Director Stuart Vevers and the inclusive spirit of New York, Coach creates beautiful, lasting products for self-expression.
• Coach is part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity.
• Tapestry unites iconic brands like Coach and Kate Spade New York, fostering bold ideas, diverse voices, and boundless creativity.
• Driven by dreamers and makers, Tapestry turns passion into progress, embracing differences to shape an inclusive, sustainable future.
• Tapestry brands inspire confidence, encourage self-expression, and build lasting emotional connections with consumers.
• Through constant innovation and deep customer insight, Tapestry anticipates shopper needs and provides personalized, seamless experiences.
• Tapestry's digitally powered, unified shopping journey integrates brands into people’s lives, meeting them where and how they choose to shop.
• Our Work Experience encompasses our culture, core values, commitment to sustainability, recognition programs, and most importantly, our people.
• Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful, making choices for the team and collaborating to make a difference.
• Tapestry is recognized as the #1 Top Workplace in the area.

Equal Opportunity

• Coach is an equal opportunity and affirmative action employer, committed to hiring and developing the best people.
• All employment decisions are based on applicant or employee qualifications related to position requirements.
• Decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis.
• Tapestry, Inc. provides reasonable accommodation for disabilities or religious beliefs.
• For reasonable accommodation to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.