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About the Role

Join our team as a Field Auto Appraiser and make a real impact on the auto claims process. In this role, you will write estimates directly at customer homes, repair shops, or tow yards, ensuring a smooth and efficient claims experience. You will engage in face-to-face, virtual, or written interactions to assess damages and finalize estimates with customers and repair shops. Tasks include repairable estimates, total loss assessments, and virtual inspections, offering a fast-paced, varied, and challenging opportunity.

Responsibilities

Write estimates directly at customer homes, repair shops, or tow yards
Ensure a smooth and efficient claims experience
Engage in face-to-face, virtual, or written interactions to assess damages
Finalize estimates with customers and repair shops
Perform repairable estimates
Conduct total loss assessments
Perform virtual inspections
Live into Allstate’s Claims Culture by caring, empowering, and restoring
Be compassionate, clear, and a committed partner in each Casualty claim
Lead with empathy
Confidently and independently investigate casualty and applicable line of business claims
Perform detailed reviews of damage and interpret policies to determine coverage
Use phone, emails, and video chat with customers to facilitate a fast, fair, and easy claims process
Offer customers their preferred communication method to discuss claim needs and provide updates
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants
Negotiate in accordance with all legal and business standard methodologies
Incorporate tactics for handling challenging and complex negotiation situations
Utilize multiple tools including estimate tools, job aids, and additional settlement platforms
Protect the company financially by executing policies along policy agreements
Keep a clear record of work in a claims system
Ensure timely and accurate documentation is completed for each claim

Requirements

3-5 years' experience in auto collision estimating using CCC or Mitchell
High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
Obtain an adjuster’s license in multiple markets within 60 days of hire
Maintain all required licensing, including continuing education and state-affiliated requirements for renewal
Attend 2 weeks of in-person training at the Dallas, TX office
Dedicated, private workspace free from distractions when working from home
Appropriate desk and seating when working from home
Reliable internet with minimum speeds of 50 MB download and 5 MB upload when working from home
Submit to a background investigation

Skills

Auto collision estimating (CCC or Mitchell)
Written communication
Verbal communication
Attention to detail
Estimate writing (precise and comprehensive)
Technology utilization (claims processing)
Time management
Organizational skills
Empathy
Investigative skills
Negotiation
Problem-solving
Critical thinking
Documentation

Location

Brooklyn, NY
Dallas, TX (for 2 weeks of training)
Field-based role

Work Type

Full-time
Field-based
Regular, predictable attendance

Experience Level

3-5 years' experience in auto collision estimating

Education Level

High School Diploma
GED

Salary/Compensations

60,000.00 - 117,700.00 annually

Benefits

Competitive salary based on experience and qualifications
Medical coverage
Dental coverage
Vision coverage
Allstate pension plan
401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Monthly internet stipend of $80
Company car (may qualify based on annual work mileage)
Mileage reimbursements for personal vehicle usage during work
Sign on bonus of $1,000 (with active appraiser or adjuster license in TX, FL, or resident state)
Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
Monthly connectivity reimbursement (for eligible work-from-home employees)

About the Company

Allstate protects families and their belongings from life’s uncertainties
For more than 90 years, Allstate has been an industry leader in pricing sophistication, telematics, device, and identity protection
Allstate helps protect nearly 16 million households with auto, home, life, and retirement products
Allstaters are dedicated to serving clients, customers, and communities
Allstate offers an environment that fosters innovative thinking

Equal Opportunity

Allstate generally does not sponsor individuals for employment-based visas for this position
Under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran
Information regarding the San Francisco Fair Chance Ordinance is available
Information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance is available
EEO Know Your Rights poster provides information concerning laws and procedures for filing complaints
FMLA poster summarizes major provisions of the Family and Medical Leave Act
Company policy prohibits discriminatory action based on ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race, hair texture, protective hairstyles), religion (including religious dress), sex, or sexual orientation
This policy applies to all aspects of the employment relationship, including hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment