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About the Role

The Sr. Digital Loyalty Account Specialist is responsible for developing and executing promotional offers and programs for PMI U.S.’s portfolio of products within Retail Customer’s Loyalty Platforms. This role utilizes data-driven models, consumer insights, digital content, and an understanding of brand and customer engagement strategies.

Responsibilities

• Identify, build, and administer digital offers within Retail Customers’ digital loyalty programs and platforms that align with PMI U.S. brands’ promotional strategies.
• Collaborate with Field Sales and Marketing teams to develop digital offers for customer loyalty programs.
• Develop and maintain strong working relationships with key decision-makers at retail customer organizations.
• Utilize data systems to evaluate customer loyalty program performance and identify opportunities for efficiency and expanded reach.
• Manage all administrative tasks accurately and in a timely manner.
• Plan and coordinate work activities based on priority.
• Establish efficient work procedures to meet business objectives.
• Propose improvements and challenge processes as necessary.
• Communicate ideas and issues effectively internally and externally to Field Sales, Brand, Marketing, and customer organizations.
• Manage digital loyalty program trade spending budgets and forecasts.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree (BA, BBA, or BS) or equivalent relevant work experience.
• Minimum 3 years of combined experience in sales, brand management, and/or trade marketing within the consumer packaged goods industry.
• Customer management experience is preferred.
• Persuasive verbal and written communication skills.
• Strong financial and analytical skills.
• Attention to detail and exceptional project management and organization skills.
• Excellent computer skills.
• Demonstrated ability in problem-solving and creativity.
• Legally authorized to work in the U.S.
• Must be legally authorized to work in the US.
• International relocation support is not available for this job.
• If currently employed in a role for less than 12 months or on a Performance Improvement Plan, manager approval is required before applying.
• External applicants employed by a third-party agency must apply via the external career site.

Skills

• Digital marketing
• Loyalty programs

Location

• Remote
• U.S.

Work Type

• Remote
• Hybrid

Experience Level

• 3+ years

Education Level

• Bachelor's degree or equivalent work experience

Benefits

• Competitive base salary
• Annual bonus
• Medical coverage
• Dental coverage
• Vision coverage
• 401k with company match
• Wellness benefits
• Commuter benefits
• Pet insurance
• Generous PTO

About the Company

• Philip Morris International (PMI) is transforming its business to deliver a smoke-free future.
• This position is with the Swedish Match affiliate.
• PMI has invested $12.5 billion globally in developing and commercializing innovative smoke-free products.
• In 2022, PMI acquired Swedish Match, a leader in oral nicotine delivery, strengthening its position in smoke-free products with brands like IQOS and ZYN.
• PMI is headquartered in Stamford, Conn., with over 2,300 employees in its U.S. affiliates.
• PMI has been a separate company from Altria and Philip Morris USA since 2008.
• PMI's U.S. affiliates entered the market after acquiring Swedish Match in late 2022.
• The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products.

Equal Opportunity

• PMI is an Equal Opportunity Employer.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected.