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About the Role

Dow Jones Energy is seeking a Client Relationship Manager to deepen partnerships with critical accounts. This cross-functional, client-facing role elevates client engagement and ensures the full value of the Dow Jones Energy portfolio is realized.

Responsibilities

• Champion a culture of exceptional client engagement within assigned accounts.
• Build deep, trusted relationships with key contacts and influential stakeholders.
• Ensure customers consistently realize the strategic value of the Dow Jones Energy portfolio.
• Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience.
• Work closely with Sales, Product, Editorial, and Research teams to break down silos and create commercial partnership.
• Identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion.
• Translate client insight and market knowledge into actionable commercial strategies.
• Support clients through the full commercial lifecycle, from onboarding and adoption through retention and renewal.
• Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses.
• Act as the voice of the client internally.
• Conduct continuous dialogue with customers to understand business priorities and surface unrecognized needs.
• Channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.
• Maintain accurate visibility into account health, renewal risk, and expansion opportunity.
• Keep detailed records in CRM systems to support commercial planning and leadership reporting.
• Build and sustain meaningful partnerships with key accounts and influential entities.
• Act as a trusted advisor embedded within the client's business.
• Represent Dow Jones Energy at senior levels.

Requirements

• Proven experience in senior relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services.
• Strong understanding of the market landscape and client decision-making.
• Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals.
• Ability to bring people together, align competing priorities, and create momentum.
• Comfortable interpreting usage data, account trends, and market signals to inform client strategy.
• Ability to identify expansion opportunities and translate client insight into actionable commercial recommendations.
• Exceptional written and verbal communication skills.
• Ability to engage confidently with senior stakeholders.
• Ability to translate complex product capabilities into clear value propositions.
• Ability to build credibility at every level of the client organization.
• Proven experience engaging directly with senior stakeholders, both internally and externally.
• Face-to-face relationship building is a strength and a preference.
• Genuine curiosity about how AI integration is transforming workflows, data consumption habits, and commercial decision-making of energy market participants.
• Experienced with CRM platforms, preferably Salesforce.
• Disciplined in maintaining accurate records and using data to manage account priorities effectively.

Skills

• Relationship management
• Account management
• Commercial roles
• Financial data
• Energy markets
• B2B information services
• Client engagement
• Cross-functional leadership
• Commercial acumen
• Communication
• Executive presence
• C-Suite engagement
• AI integration understanding
• CRM proficiency
• Salesforce

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

About the Company

• Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain.
• Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition.
• Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables customers to make confident, high-stakes commercial decisions in volatile and fast-evolving markets.
• Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities.
• Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
• Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
• We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.