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About the Role

Commerce is seeking a Senior Product Manager, Payments to drive major product outcomes across the Payments & Financial Services portfolio. This individual contributor role is responsible for setting strategy and leading execution within the Core Payments and Financial Services portfolio, acting as a product "force multiplier" to align teams and solve complex problems.

Responsibilities

• Own strategy & outcomes across Payments and Financial Services, ensuring that Commerce’s Core Payments offering evolves in-line with the rapid evolution and innovation within the sector
• Act as an internal subject matter expert for Commerce’s Core Payments capabilities, with technical fluency
• Lead ambiguous, cross-team initiatives across time zones where alignment is hard and tradeoffs are real
• Work collaboratively with colleagues in Engineering and Product to deliver impactful projects which enhance merchant experience, on-time and with a sense of urgency
• Define platform-level capabilities that support a variety of merchant payment use cases from SMB to large Enterprise, both B2B and B2C
• Drive strategy, roadmap, and measurable outcomes within the Core Payments domain
• Translate the payments vision into an actionable portfolio plan with clear sequencing, dependencies, and success metrics
• Develop strong point-of-view on market needs within Core Payments and where Commerce should develop in-house vs utilize partners
• Build a deep and structured understanding of merchant payment and financial services requirements through research, merchant discussions and data
• Maintain an informed view of the latest developments in payments and adjacent financial services solution categories
• Represent customer needs and trade-offs succinctly to stakeholders in the form of business cases; ensure roadmap decisions are grounded in evidence
• Define the end-to-end customer experience across user interfaces, developer interfaces and agentic interfaces
• Work on cross-functional programs from discovery through launch and iteration, coordinating across multiple product and engineering teams
• Help define product requirements, success metrics, and go/no-go criteria that drive quality, performance, and scalability
• Demonstrate clear decision-making through structured tradeoffs (customer impact, platform complexity, time-to-value, and commercial upside)
• Own KPI outcomes for your areas (e.g. conversion, adoption, retention impact, revenue)
• Partner with Sales, Customer Success, Product Marketing and Solutions Engineering to ensure new capabilities meet merchant needs and are clearly differentiated

Requirements

• 5–8+ years of product management experience, including ownership of complex platform or enterprise product areas
• Prior experience in payments and/or financial services is required
• Proven ability to lead cross-team initiatives that require alignment across Product, Engineering, Design, and GTM
• Exhibits intellectual curiosity to explore cutting edge innovations within payments and financial services
• An established track record of shipping products that drive measurable outcomes (e.g. conversion, retention, expansion, revenue, efficiency)
• Exceptional written and verbal communication skills; able to drive clarity with both commercial and technical teams
• Proficient at using AI tools in your professional role, including Claude and ChatGPT
• Comfortable working across time zones: this role will regularly work with key stakeholders and colleagues in Europe, the USA and Australia
• Strong analytical skills and comfort using data to prioritize and measure impact
• Demonstrated ability to operate effectively amid ambiguity and changing conditions
• Technical background or strong technical fluency (APIs, data models)
• Experience establishing product operating practices
• Able to travel occasionally (1-4x a year) as business needs require

Skills

• Product Management
• Payments
• Financial Services
• AI tools (Claude, ChatGPT)
• Analytical skills
• Technical fluency (APIs, data models)

Location

• Atlanta, GA
• Austin, TX

Work Type

• Hybrid

Experience Level

• Senior

Salary/Compensations

• $121,000 - $182,000.00

About the Company

• Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, connecting tools and systems that power growth with an open, AI-driven commerce ecosystem.
• BigCommerce provides the leading e-commerce platform for merchants of all sizes, enabling them to increase sales and concentrate on growing their businesses.
• The company is committed to harnessing AI responsibly to unlock new possibilities and help businesses solve complex commerce challenges.
• Commerce is a team of bold builders, sharp thinkers, and technical trailblazers shaping the future of commerce.

Equal Opportunity

• Commerce believes that celebrating the unique histories, perspectives and abilities of every employee makes a difference.
• We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
• We are committed to creating an inclusive and accessible hiring experience for all candidates.
• If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.