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About the Role
At 135 metres, the world-famous London Eye is the UK’s most popular paid-for visitor attraction. We are looking for a VIP Host to join our dedicated team in delivering an amazing experience in London.
Responsibilities
- Deliver friendly, guest-focused service across all front-of-house Hospitality areas, including the VIP Desk, Eye Lounge Bar, and premium Hospitality Experiences.
- Handle customer enquiries and resolve issues professionally.
- Ensure customer-facing areas meet presentation and service standards.
- Support the smooth day-to-day running of operations.
- Communicate effectively with colleagues and line managers.
- Work flexibly and reliably to meet guest and business needs.
Requirements
- Experience in a customer-facing or hospitality environment.
- Experience working in a bar setting, delivering great service to a variety of customers.
- Strong customer service skills with a guest-first approach.
- Confident, clear and positive communication skills.
- Ability to show initiative and problem-solve when needed.
- Reliable, punctual and willing to go the extra mile.
- Flexible and adaptable in a fast-paced environment.
- Full availability is needed, including weekends, bank holidays and late finishes required during peak periods (up to 9pm).
Skills
- Customer service
- Communication
- Problem-solving
- Flexibility
- Adaptability
Location
- London
Work Type
- Fixed term contract
- Full-time
Salary/Compensations
- GBP £13.84/Hr.
Benefits
- Hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- 25% discount in retail shops and restaurants
- 40% online LEGO discount
- Merlin Magic Pass - FREE tickets to attractions across the GLOBE
About the Company
- At 135 metres the world-famous London Eye is the UK’s most popular paid for visitor attraction.
Equal Opportunity
- If you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.