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About the Role

The Front of House Associate is responsible for providing exceptional customer service, warmly welcoming guests, taking orders, providing cleaning support, managing phone calls, and ensuring effective team communication.

Responsibilities

• Welcome guests warmly in person and on the phone.
• Provide information about menu offerings.
• Utilize selling techniques for specials and promotions.
• Take accurate orders and process payments using the POS system.
• Handle and reconcile cash transactions.
• Maintain a clean, organized, and stocked station.
• Respond to guest inquiries and requests promptly and courteously.
• Build relationships with guests.
• Communicate guest needs to staff and managers, adhering to allergen policies.
• Address guest issues professionally and report to management.
• Maintain a composed and professional demeanor.
• Follow established tip handling procedures.
• Deliver food and beverage orders with enthusiasm.
• Follow restaurant Standard Operating Procedures.
• Greet and complete pick-up orders for phone and online customers.
• Confirm order accuracy before handover.
• Provide responsible alcohol service, including ID checks and training.
• Prepare house beverages according to recipes.
• Keep all areas clean and tidy, maintaining a presentable appearance.
• Manage dishwashing.
• Assist with maintaining the cleanliness of sidewalks, trash areas, parking lots, and restrooms.
• Perform opening and closing duties for cashier, bar, and service areas.
• Ensure areas are clean and presentable at the end of each shift.
• Assist team members with additional job duties as needed.
• Help fellow team members to maintain positive working relationships.
• Perform side work, including cleaning, stocking, and portioning.
• Maintain cleanliness of work areas by clearing and collecting items.
• Inspect glassware for cleanliness and presentation.
• Clear tables efficiently.
• Sanitize high-touch areas and report safety/sanitation hazards.
• Show up to work on time, dressed appropriately, and prepared to work.
• Maintain high service expectations with a positive attitude and teamwork.
• Perform other duties as assigned.

Requirements

• High School diploma or GED.
• Minimum 6 months customer service experience.
• Restaurant service background and experience preferred.
• CA Food Handlers Certification required.
• Must wear close-toed, non-slip shoes.
• Ability to work in a high-paced work environment.
• Ability to multitask.
• Ability to focus for an entire shift.
• Trouble shooting and prioritizing skills.
• Able to lift and carry up to 25 lbs.
• Must be able to work weekends and holidays.

Skills

• Exceptional customer service
• Communication (English)
• Multitasking
• Focus
• Trouble shooting
• Prioritizing
• Attention to detail
• Verbal communication skills
• Friendly, welcoming personality

Location

• Gotts Roadside Mission Bay - San Francisco, CA 94158

Work Type

• Full-time

Experience Level

• 6 months customer service experience
• Restaurant service background

Education Level

• High School diploma or GED

Salary/Compensations

• $19.18 - $24.27 Hourly

About the Company

• Gotts Roadside

Equal Opportunity

• Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Safety Statement: All employees shall follow safe practices according to the Injury and Illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or Human Resources.