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About the Role

Build and evolve the internal developer platform, including CI/CD, release automation, observability standards, platform tooling, and developer workflows. Focus on improving engineer productivity by reducing build times, eliminating flaky tests, streamlining service creation/deployment, and enhancing operability.

Responsibilities

• Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.
• Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
• Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.
• Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.
• Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.
• Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.
• Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.
• Build and improve core platform capabilities that make it easy to run and scale services.
• Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.

Requirements

• 4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
• Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).
• Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.
• Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
• Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).
• A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).
• Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.
• Experience with monorepos and build systems and/or large-scale CI performance work.
• Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.
• Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).
• Experience applying AI-assisted tooling to make engineers dramatically more effective.

Skills

• Python
• TypeScript/JS
• CI/CD systems
• Observability
• Instrumentation
• Alerting
• Dashboards
• Incident response
• Containers
• Docker
• Kubernetes
• Monorepos
• Build systems
• Infrastructure-as-code
• Terraform
• AI-assisted tooling

Location

• In-office
• United States

Work Type

• Full-time
• Onsite

Experience Level

• Senior
• 4+ years building production software

Salary/Compensations

• $200K – $400K + Offers Equity
• Competitive equity

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office

About the Company

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents.
• AI agents power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
• Proud to be backed by world-class investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
• We’re an in-office company, driven by a shared commitment to excellence and velocity.
• Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
• The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice.
• The Infrastructure team partners closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.